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Entry Level - Operations Executive

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Banking & Finance
  • Glasgow
  • Quick Apply

AI generated summary

  • You should have strong communication skills, IT proficiency (Excel, Word), a team mindset, flexibility, attention to detail, and the ability to prioritize under pressure while eager to learn.
  • You will complete tasks to high standards, meet KPIs, handle client inquiries, improve team processes, ensure accuracy, and commit to ongoing professional development.

Requirements

  • To be successful in this role, you should:
  • Professional and pragmatic approach to all activities
  • Excellent written, verbal and interpersonal skills
  • IT literate and a competent user of MS Office, particularly Excel and Word
  • Ability to work within a team
  • Positive/flexible attitude
  • Initiative and willingness to learn
  • High attention to detail
  • Able to prioritise and work to challenging timescales

Responsibilities

  • Ensure that all tasks are completed to a high standard and work is produced within deadlines and that any anomalies are reported to your line manager within agreed timescales.
  • Ensure that personal and team KPIs are met, assist in collation of MI highlighting any issues to management.
  • Respond to telephone and email enquiries in a timely professional manner, liaising with fund managers and external parties where relevant and promptly, escalating any issues where relevant.
  • Log, maintain and respond to written client enquiries promptly, ensuring all client and external documents are relevant and up to date.
  • Contribute to the review of team tasks, identifying improvements to enhance client service.
  • Adopt a high-quality culture to minimise errors and ensure high-quality service levels are delivered. Ensuring all work is highly accurate, including data input, document checking and payments, and escalating to the manager or relevant department where necessary.
  • Ensure that fair treatment of clients is at the forefront of all activities and that all interactions are conducted openly and transparently.
  • Undertaking regular and appropriate continuous professional development (CPD).

FAQs

What type of company is Evelyn Partners?

Evelyn Partners is the UK’s leading integrated wealth management and professional services group with over 186 years of experience in providing financial and professional services to individuals, family trusts, charities, and businesses.

What is the role of an Operations Executive?

The Operations Executive is responsible for ensuring tasks are completed to a high standard, managing client inquiries, logging and maintaining documents, contributing to team improvements, and ensuring quality service levels are delivered.

What qualifications do I need for this position?

To be successful, candidates should have a professional and pragmatic approach, excellent communication skills, IT literacy in MS Office, the ability to work within a team, a positive attitude, a willingness to learn, high attention to detail, and the ability to prioritize tasks.

Are there opportunities for professional development?

Yes, the role includes undertaking regular and appropriate continuous professional development (CPD) to enhance your skills.

What is the working model for this position?

The working model is hybrid, which allows for a combination of in-office and remote work, depending on the role requirements.

What benefits does Evelyn Partners offer?

Benefits include a competitive salary, private medical insurance, life assurance, pension contributions, a generous holiday package, an option to purchase additional holiday, and shared parental leave.

How does Evelyn Partners promote diversity and inclusion?

Evelyn Partners values the differences brought by a diverse workforce and has active employee resource groups, as well as various diversity, equity, and inclusion initiatives to ensure a respectful and supportive workplace for all colleagues.

What prior experience is ideal for this role?

Ideal candidates may have started their careers in general administration or customer services and possess keen attention to detail and a basic to moderate understanding of Microsoft Office applications.

Will training be provided for new hires?

Yes, training and ongoing professional development opportunities will be provided to help new hires succeed in their roles.

Can I apply if I don’t have previous experience in the financial industry?

Yes, the position is entry-level and suitable for candidates who may not have direct experience in the financial industry but possess relevant skills and a willingness to learn.

Placing the power of good advice into more hands

Finance
Industry
1001-5000
Employees
1836
Founded Year

Mission & Purpose

At Evelyn Partners (formerly Tilney Smith & Williamson), their longstanding commitment has been to provide sound advice, empowering individuals and businesses to thrive. With nearly two centuries of experience, their mission is to democratise access to quality advice, ensuring it's available to all, regardless of financial status. As the UK's premier integrated wealth management and professional services group, they cater to diverse client needs, from individual wealth management to comprehensive business services. Through a personalised approach and deep understanding, they aim to support clients in achieving their most meaningful goals.

Culture & Values

  • Personal: 'we treat you as an individual'

    We are a people business at heart, and strive to deliver a friendly, inclusive and personalised service to all our clients, large and small.

  • Partnership: 'we go further together'

    We develop relationships that stand the test of time, spanning multiple generations. We partner across the full breadth of our expertise to create value for our clients, our company and society at large.

  • Performance: 'we strive for more'

    We are ambitious for our clients and for ourselves, so we aim to be a forward-thinking and innovative business that leads the way in the industry.

Benefits

  • Holidays

    Competitive annual leave allowance and access to additional holidays.

  • Benefits

    Income protection, life assurance, a generous pension scheme and much more.

  • Wellbeing

    Private medical insurance, discounts at over 3,000 gyms, studios, fitness centres and sports clubs across the UK, plus access to our Employee Assistance Programme and Cycle to Work scheme.

  • Family

    In addition to offering paid maternity leave, we also offer paternity, adoption and shared parental leave schemes.