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EPOS Assistant

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Sodexo

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management

AI generated summary

  • You should have EPOS experience, strong Excel skills, and a passion for service excellence. Good organization, communication, and coaching abilities are essential for this role.
  • You will configure the Kappture system, support training efforts, provide operational assistance for events, coach staff, manage pricing, deploy POS systems, resolve issues, and monitor terminals.

Requirements

  • Ideally, you will have held a similar position working in the hospitality industry. A good working knowledge of EPOS, stock control, and reporting systems is essential, and experience with the Kappture system is highly desirable. A passion for service excellence is essential, as is your desire and ability to build strong working relationships at all levels within the business. You will also have:
  • Excellent Microsoft Excel skills.
  • Good organization and problem-solving skills.
  • Ability to manage multiple projects and meet deadlines in a fast-paced environment.
  • Ability to work both independently and collaboratively.
  • Good interpersonal skills with the ability to communicate at all levels.
  • Exceptional attention to detail.
  • A strong work ethic with the desire to develop.
  • Desirable
  • Knowledge of a high-volume retail environment and stock-taking processes is desirable.
  • Ability to coach teams to use till systems.

Responsibilities

  • Ensure the Kappture system is properly configured and fully operational for Retail, Fine Dining, Boxes, Conferencing, and Events operations in a timely manner.
  • Support the training team in the production and maintenance of accurate training documentation and user guides.
  • Provide operational commercial support for all racedays.
  • Ensure compliance with the EPOS Payment Process.
  • Coach and lead EPOS support staff for racing.
  • Offer operational commercial support for C&E (Conferences and Events) and, where required, be on call to offer remote support.
  • Assist with the management of stocking policies and pricing classifications within the Kappture system.
  • Make time-critical alterations to menus, products, and pricing for race days and C&E events. Assist with upgrading and managing old or damaged hardware.
  • Deploy retail POS systems and payment solutions across temporary sites for events.
  • Resolve issues remotely using TeamViewer or by visiting units in person.
  • Monitor terminals to ensure all are online and connected to the network during operation.

FAQs

What is the location for the EPOS Assistant position?

The EPOS Assistant position is based at Ascot Racecourse.

What are the main responsibilities of an EPOS Assistant?

The main responsibilities include configuring the Kappture system, supporting training, providing operational support for racedays and events, ensuring compliance with the EPOS Payment Process, coaching support staff, and managing stock policies and pricing classifications.

Is prior experience with the Kappture system required?

While experience with the Kappture system is highly desirable, a good working knowledge of other EPOS, stock control, and reporting systems is essential.

What qualifications are needed for the ideal candidate?

The ideal candidate should have excellent Microsoft Excel skills, good organization and problem-solving skills, and the ability to manage multiple projects and deadlines in a fast-paced environment, along with strong interpersonal skills.

What salary can I expect for the EPOS Assistant role?

The salary for the EPOS Assistant role is up to £28,000.

Are there any additional benefits offered with this position?

Yes, the position includes a performance-related annual bonus, contributory pension scheme, a buy and sell holiday scheme of up to 3 days, and volunteering days via our charity partner STOP HUNGER.

Is training offered for new hires?

Yes, the EPOS Assistant will support the training of event operators and assist in producing training documentation and user guides.

Will I be required to work during events?

Yes, the role involves providing on-site support during live events, including race days and conferences.

Is there any commitment to diversity and inclusion in your hiring process?

Yes, Sodexo Live! is a Disability Confident Leader employer and is committed to providing opportunities for disabled individuals.

Can I work independently in this role?

Yes, the position requires the ability to work both independently and collaboratively with the team.

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Sodexo

It all starts with the everyday

Government
Industry
5001-10,000
Employees
11996
Founded Year

Mission & Purpose

Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. We believe in creating a better day for everyone to build a better life for all. Founded in 1966 by Pierre Bellon in France, for over 40 years, we have developed unique expertise, backed by nearly 422,000 employees in 53 countries across the globe. In combining the diverse talents of our teams, Sodexo is the only company to integrate a complete offer of innovative services, based on over 100 professions. We develop, manage and deliver a unique array of Food Services, Facilities Management and Employee Benefit Solutions for all our clients to improve the Quality of Life of over 100 million consumers daily.