FAQs
What languages do I need to be proficient in for this role?
You need to be fully proficient in both English and Portuguese, with a minimum of B2 level in Portuguese.
What type of experience is preferred for the Escalation Specialist position?
Experience in maintenance systems, IT, operations, or a call/command center work environment is preferred.
Is this position available for day shifts only?
No, the role requires the ability to work shifts in a 24/7 environment.
What technical skills are necessary for this job?
Candidates should have experience in Root Cause Analysis, technical troubleshooting, and be proficient in Computerized Maintenance Management Systems (CMMS) such as Infor EAM or Maximo.
What qualifications are required for the Escalation Specialist position?
A Technical Degree (BEng or BSc) is required for this role.
Are there opportunities for career development within the company?
Yes, Amazon provides global opportunities to develop in your role and choose long-term career paths.
What is the main responsibility of an Escalation Specialist at AMOC?
The main responsibility includes monitoring alarm systems, dispatching local vendors, assisting with troubleshooting efforts, and ensuring data accuracy and communication.
What does the training process look like for new hires in this position?
The training process will equip you with the required technical skills and knowledge of internal systems to effectively monitor alarms and manage incidents.
How does the company define Customer Obsession and Ownership in this role?
Customer Obsession and Ownership involves demonstrating excellent judgement and exemplary customer service on every contact while taking responsibility for resolving issues.
Do I need experience in food manufacturing or refrigeration systems to apply?
While not mandatory, experience in food manufacturing, food safety, and refrigeration systems are preferred for this role.