FAQs
What does the EUC Imaging and Packaging position involve?
The EUC Imaging and Packaging position involves end-user support, device management, software installation, and ensuring compliance with security policies while managing end-user devices through centralized management tools.
What qualifications are required for this position?
A Bachelor of Technology degree is required for the EUC Imaging and Packaging position.
What types of issues will I be expected to resolve in this role?
You will be expected to resolve software and hardware issues, provide guidance on effective use of hardware and software, and manage operating system installations and configurations.
What tools will I be using to manage end-user devices?
You will manage end-user devices using centralized management tools and Mobile Device Management (MDM) solutions.
Is there any focus on security in this role?
Yes, the role includes implementing security measures to protect end-user devices and data, ensuring compliance with organizational security policies, and monitoring for security incidents.
Will I need to update software regularly?
Yes, you will be responsible for ensuring that software updates and patches are applied regularly to maintain system security and performance.
What kind of support will I provide for software applications?
You will provide support for productivity software such as Microsoft Office Suite and other business applications used by end-users.
How will I be handling software licenses?
You will manage software licenses by overseeing deployment and compliance tracking.
Is there an emphasis on documentation in this role?
Yes, maintaining documentation and knowledge base articles for common technical issues and solutions is a key responsibility of this role.
Will I be working directly with end-users?
Yes, you will respond to end-user requests for technical assistance via help desk tickets, remote support, calls, and through tools like Microsoft Teams.