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Events Management Associate

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JP Morgan Chase & Co.

1mo ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
  • New York

Requirements

  • Three plus years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service
  • Effectively manage guest experience and expectations through a high level of tact and diplomacy
  • Highly organized with the ability to multi-task and apply judgment to priority
  • Working knowledge of audio-visual systems
  • Flexibility to deal with a fast-paced, diverse environment
  • MS Office skills, knowledge of EMS booking system (a plus)
  • Must be willing to work flexible shifts covering conference center hours and locations

Responsibilities

  • Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations. Meet and greet each client daily, provide personalized high touch customer service
  • Adhere to standards of operations established for Conference Center
  • Handle day to day challenges clients present while driving towards a solution
  • Strong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
  • Prioritize new meeting room reservations from online booking tools
  • Ensure maximum utilization of space to achieve yearly utilization goals
  • Maintain a professional, flexible, “can-do” level of service
  • Participate in daily operations meeting as well as weekly review
  • Execute preconference call/meeting, and post conference call/meeting when applicable
  • Manage space issues, escalate unresolved issues to lead planner, manager
  • Cover reception desk essential functions; answering telephone calls, returning emails promptly
  • Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
  • Firm understanding of the business guidelines for allocating space
  • Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options
  • Build strong relationships with the event teams working with them on solutions for space accommodations
  • Work closely with team members of JPMC Senior Leadership to place annual and reoccurring committee meetings
  • Deliver high level service to event organizers. Develop rapport with LOBs admins and meeting contacts to learn about business needs while understanding the importance of meeting their expectations

FAQs

What are the main responsibilities of the Events Management Associate?

The Events Management Associate is responsible for managing internal meetings, acting as the single point of contact for clients, engaging event partners, supervising staff, coordinating meetings and events, maintaining communication during the booking process, and ensuring high-touch customer service throughout.

What qualifications are required for this position?

Candidates need a minimum of three years of experience in 5-star hotels, event planning, and food & beverage, along with strong customer service skills, organizational abilities, and flexibility to work in a fast-paced environment. A working knowledge of audio-visual systems and familiarity with the EMS booking system are a plus.

Is this position remote or onsite?

This position is onsite and requires the individual to work five days a week at the Conference Center.

What skills are essential for success in this role?

Strong communication, problem-solving, decision-making skills, and the ability to work under pressure are essential. The candidate should also be highly organized, capable of multi-tasking, and possess a "can-do" attitude to provide excellent customer service.

Will I receive training on the EMS system?

Yes, the position requires mastering the EMS (Event Management System) to detail reservations and review incoming requests; training will be provided as necessary.

Are there opportunities for advancement within this position?

Yes, there are opportunities for career development and advancement within JPMorgan Chase & Co., especially for those who demonstrate strong performance and leadership qualities.

What types of meetings will I be coordinating?

You will be coordinating a variety of internal meetings and events, including annual and recurring committee meetings for JPMC Senior Leadership and various client-centered events.

What are the working hours for this position?

The working hours are flexible and will cover the Conference Center's operational hours, which may vary.

Does the company support diversity and inclusion?

Yes, JPMorgan Chase & Co. is committed to diversity and inclusion and does not discriminate based on any protected attributes. The company values the diverse talents of its workforce.

What kind of benefits does the company offer?

The company offers a competitive total rewards package, including health care coverage, retirement savings plans, tuition reimbursement, mental health support, financial coaching, and more, depending on eligibility.

JP Morgan Chase & Co.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.