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Executive - Branch Documentation - Express Logistics

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DP World

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Logistics
  • Chennai

AI generated summary

  • You must manage document logistics, optimize routes, ensure compliance, handle customer queries, track inventory, prioritize tasks, and achieve all KPIs while ensuring vehicle security and safety.
  • You will load/unload trucks, sort documents, plan routes, check vehicle conditions, ensure compliance, handle customer queries, manage inventory, and achieve all KPIs efficiently.

Requirements

  • Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
  • Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
  • Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
  • Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
  • Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
  • Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
  • Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
  • Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
  • Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
  • Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
  • Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
  • Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy.
  • Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensure all KPIs are 100% achieved.

Responsibilities

  • Performs physical loading, unloading of trucks & containers, sorting of documents and ensuring its timely completion.
  • Sorts & loads documents & boxes in a logical flow to support optimal productivity on the delivery route.
  • Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
  • Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
  • Performs defined pre & post trip vehicle checks and also prepares the vehicle inspection report.
  • Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
  • Ensures the accuracy & timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) & audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
  • Uses defined tools to perform accurate & timely scanning, recording & transferring of data for diverse types of performance tracking/compliance activities.
  • Ensures the ongoing security of the vehicle & packages by taking all precautions & following defined safety & security procedures.
  • Effectively dealing with all the customer queries, requests and resolving the same if job remits else escalate the same to appropriate department.
  • Pro-actively seeks opportunity to generate additional revenue & improve customer satisfaction by identifying & highlighting sales & automation opportunities that support the customers business.
  • Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy.
  • Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks & taking on additional responsibilities when possible.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensure all KPIs are 100% achieved.

FAQs

What are the primary responsibilities of the Executive - Branch Documentation position?

The primary responsibilities include loading and unloading trucks, sorting documents, planning delivery routes, performing vehicle checks, ensuring document accuracy, and handling customer queries.

Are there specific safety procedures that need to be followed in this role?

Yes, it is essential to follow defined safety and security procedures to ensure the ongoing security of the vehicle and packages.

What kind of documentation is required for this job?

Necessary documents include delivery records, pick-up manifests, time-cards, and customer documents such as AWB, customs paperwork, and commercial invoices.

Is inventory management a part of the job?

Yes, regular inventory checks and reconciling physical counts with the data storage system are part of the responsibilities to ensure stock accuracy.

What performance metrics are used for this position?

Key performance indicators (KPIs) are set, and the role requires achieving 100% of these targets.

How does the role contribute to customer satisfaction?

The role involves effectively addressing customer queries and requests, resolving issues, and identifying opportunities to improve customer satisfaction and generate additional revenue.

Are there opportunities for additional responsibilities?

Yes, the position encourages taking on additional responsibilities when possible to optimize results and contribute to team efforts.

What tools are utilized for performance tracking and compliance?

Defined tools are used for the accurate and timely scanning, recording, and transferring of data related to various performance tracking and compliance activities.

How is route planning carried out in this position?

Route planning involves assessing and re-prioritizing stops to complete pickups within customer time-windows and meet productivity targets.

Is teamwork emphasized in this role?

Yes, contributing to team efforts and accomplishing related results as needed is an important aspect of the position.

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DP World

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.