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Executive Client Service Associate

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The Walt Disney Company

Oct 27

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Burbank

Requirements

  • Bachelor's Degree
  • Minimum 3 years relevant Financial Services experience
  • FINRA Series 7
  • FINRA Series 63 (N/A if FINRA 65 is met)
  • FINRA Series 65 or 66
  • State Insurance License
  • Microsoft Office Suite
  • Adobe Software
  • Professionalism
  • Professional Demeanor
  • Professional, business and personal ethics
  • Solution-oriented
  • Flexibility
  • Independence
  • Proactive
  • Initiative
  • Organizational skills / Time-management
  • Responsibility
  • Technical Leadership
  • Ability to work on multiple projects at one time
  • Detail-oriented
  • Goal-oriented
  • Deadline-driven
  • Passion for learning
  • Teamwork
  • Skills in: Sales, Services, Operations & Administrative areas
  • Office management
  • Critical thinking
  • Emotional intelligence
  • Multi-tasking
  • Ability to handle projects of varying scope
  • Advanced math
  • Analytical
  • Conflict resolution
  • Customer service
  • Decision making
  • Influence and negotiation
  • Interpersonal
  • Leadership
  • Mathematical reasoning
  • Phone etiquette
  • Problem-solving
  • Reading
  • Verbal communication etiquette
  • Written communication etiquette

Responsibilities

  • Assist Executive Wealth Advisors through the entire sales cycle
  • Address all member and member clients’ servicing needs
  • Paperwork and processing
  • Assist with all elements related to new account processing including data entry into contact management system and LPL and/or outside investment paperwork.
  • Perform financial transactions on behalf of Executive Wealth Advisors and clients through LPL and/or other direct business vendors.
  • Exercise sound judgments during contact with current and/or prospective clients to determine needs direct opportunities to Executive Wealth Advisors and/or to Partners FCU.
  • Maintain and update contact management system (CRM) and ensure distribution of routine client letters.
  • Assist with sales tracking, including data compilation and entry into Synapsys (referral) system.
  • Assist with all marketing efforts including seminars, special client events, referral contests and other cross-departmental promotions.
  • Initiate outbound phone calls/emails proactively to set up client appointments; receive and route incoming phone calls, and set up appointments as necessary.
  • Perform a wide range of duties that require exercising judgment, analysis and problem solving to determine appropriate courses of actions.
  • Interact with various departments of LPL Financial (B/D) to facilitate daily business operations and resolve servicing issues – account specific, compliance and operational procedures, client requests, etc.
  • Interact with Credit Union and Wealth Management departmental Staff, Members and Clients to ensure business/servicing needs are met and communications clear and understood.
  • Support Partners Retirement and Wealth Management’s business plan, budget and marketing functions.
  • Develop and apply sufficient knowledge of the securities and insurance industries to better serve current and prospective clients.
  • Provide assistance for meeting and event coordination and planning, including but not limited to reservations, materials, agenda, confirmation and follow-up.
  • Act as primary contact for the PRWM management and Executive Wealth Advisors – carrying out business objectives and strategy via effective executions.
  • Develop and maintain relationships through telemarketing with existing and prospective clients, The Walt Disney Company, operating participants and other entities to support Partners Retirement and Wealth Management’s overall goals and objectives.
  • Keep current with LPL and industry regulations to ensure all compliance needs/requirements are met/satisfied.
  • Analyze information; prepare reports, manuals, correspondence and memoranda.
  • Send/receive faxes, make copies, create client files, and scan paperwork for electronic filing/recording.
  • Maintain and update all compliance-related files and records; assist with LPL and other regulatory audits.
  • Maintain and update client files, information, documents and records for PRWM management and Executive Wealth Advisors.
  • Effectively handle various communications from, and to, clients via mail, telephone and e-mail, and determine the appropriate action that needs to be taken.
  • Follow up with other departments, employees and vendors to ensure business objectives and needs are properly met.

FAQs

What are the primary responsibilities of the Executive Client Service Associate?

The primary responsibilities include assisting Executive Wealth Advisors through the entire sales cycle, addressing member and client servicing needs, processing paperwork, maintaining the contact management system, assisting with financial transactions, supporting marketing efforts, and more.

What qualifications are required for this position?

Required qualifications include a Bachelor's Degree, a minimum of 3 years relevant financial services experience, FINRA Series 7, 63 (or 65), a State Insurance License, and proficiency in Microsoft Office Suite and Adobe Software.

Is experience with specific software preferred?

Yes, experience with LPL Branch Net, CRM systems (like GoldMine, SalesForce, or Redtail), and Symitar or Synapsys is preferred.

What is the hiring range for this position?

The hiring range for this position in California is $66,560 to $88,200 per year.

Is there potential for bonuses or incentives?

Yes, bonuses and/or long-term incentive units may be provided as part of the compensation package, depending on the level and position offered.

What skills are important for this role?

Important skills include critical thinking, problem-solving, organizational skills, customer service, emotional intelligence, and the ability to handle multiple projects simultaneously.

Are there opportunities for professional development?

Yes, the position encourages a passion for learning and development within the financial services industry.

What benefits are included with this position?

Benefits may include medical, financial, and other benefits, depending on the level and position offered.

How will my performance be measured in this role?

Your performance will be measured based on the ability to assist in achieving AUM and production goals, client satisfaction, and effectiveness in supporting the Executive Wealth Advisors.

What type of work environment can I expect?

You can expect a professional work environment that emphasizes teamwork, proactivity, and high standards of service and performance.

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The Walt Disney Company

Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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