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Executive/Sr. Executive

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Wipro

8d ago

  • Job
    Full-time
    Senior & Expert Level
  • Data
  • Chennai

AI generated summary

  • You should excel in tools and statistical analysis, possess expertise in technology and business processes, along with strong project management, analytical, and stakeholder management skills.
  • You will manage MIS reporting, interact with stakeholders, generate and review reports, ensure compliance, drive team efficiency, handle invoicing, and mentor team members for growth.

Requirements

  • Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Master
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
  • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Expert
  • Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Expert
  • Project Management Skills
  • Analytical Skills
  • Execution Excellence
  • Managing Complexity
  • Handling Pressure
  • Client centricity
  • Passion for results
  • Nurturing people
  • Stakeholder Management

Responsibilities

  • Develop and lead accurate MIS Management & Reporting within the Service Line
  • Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs
  • Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder
  • Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly)
  • Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters
  • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
  • Develop and implement standardized MIS procedures across all business applications.
  • Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management
  • Address and prioritize ad-hoc report requirements
  • Ensure zero non-compliances on process audit on data security and compliance
  • Enhance and maintain tools and systems for efficient MIS generation and reporting system
  • Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times
  • Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency
  • Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis
  • Recommend and implement new technology solutions to improve team/ employee productivity.
  • Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness
  • Ensure efficient allocation of work and drive capability within team
  • Setup focused team resources to the respective client/ account basis expertise & experience
  • Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind
  • Conduct training on MIS activities, tools, analytics and process knowledge to increase team expertise
  • Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions
  • Drive the focus of the team on quality and adherence to data security and compliance processes
  • Responsible for invoice management across clients/ accounts
  • Follow up or seek approval from management/ delivery to seek timely invoices as per contract
  • Timely submission of invoices to the client as defined in the MSA and SOW
  • Provide information required and resolve any invoicing issues raised by the client
  • Team Management
  • Hire adequate and right resources for the team
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition
  • Drive diversity in leadership positions
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team

FAQs

What is the primary purpose of the Executive/Sr. Executive role?

The primary purpose is to ensure the updation and management of data related to client accounts and provide timely and accurate analysis through MIS reports and dashboards to both external and internal stakeholders.

What are the main responsibilities of this role?

The main responsibilities include developing and leading MIS management and reporting, interacting with management and stakeholders, generating account-level reports, enhancing tools for MIS generation, and managing invoice processes.

What qualifications are required for this position?

Candidates should possess domain expertise in relevant tools and statistical analysis methodologies, a deep understanding of business knowledge and systems thinking, along with advanced analytical and project management skills.

Will there be opportunities for team management in this role?

Yes, the Executive/Sr. Executive will be responsible for team management, which includes hiring, training, performance reviews, and driving employee engagement.

How often are reports expected to be generated for stakeholders?

Reports are expected to be customized according to client requirements, with established frequencies such as weekly, monthly, or quarterly.

Are there specific metrics or key performance indicators (KPIs) that this role is responsible for?

Yes, the role involves closely monitoring relevant data parameters, key SLA metrics, team KPIs, and ensuring zero non-compliances during process audits.

How does this role handle client invoicing?

The role includes responsibilities for invoice management, which involves following up for timely approvals, submission of invoices according to the contract, and addressing any invoicing issues raised by clients.

What is expected regarding compliance and data security?

The Executive/Sr. Executive is expected to ensure zero non-compliances regarding data security and compliance during process audits and maintain high standards of accuracy and security in all reports.

Will the individual be required to conduct training for the team?

Yes, the individual will conduct training on MIS activities, tools, analytics, and process knowledge to enhance team expertise.

Is prior experience in MIS reporting necessary for this position?

Yes, prior experience in MIS reporting and related domains is typically expected to effectively fulfill the requirements of this role.

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Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.