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Executive Support, AVP - Blackstone Technology & Innovations

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Blackstone Group

3mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • $110K - $150K
  • New York

Requirements

  • 6+ years of experience providing technical support in the financial sector.
  • Experience in troubleshooting Zoom, Windows 10, Mac OSX, IOS and the Office 365 suite.
  • Exceptionally strong analytical, problem solving, and organizational skills.
  • A passion for learning and personal growth, with a drive to bring value to the team.
  • Proven ability to take initiative, work independently, and follow through on projects.
  • Ability to work effectively with little direction, demonstrating self-motivation and resourcefulness.
  • Experience with network technologies, including Local Area Networks, Home Networks, and VPNs.
  • Align with company standards and procedures to ensure continuity across all IT functions.
  • Ability to thrive in a dynamic environment, meet tight deadlines, and work well against sometimes competing priorities.
  • Excellent interpersonal skills, with the ability to interact effectively with personnel at all levels of the organization.
  • Major in Computer Science or other applicable technical degree

Responsibilities

  • Provide on-site and remote technical support for computers, peripherals, iPhones, and iPads. This includes troubleshooting, repairing, and installation of hardware, software, and operating systems, specifically for Windows 10 and the Office 365 suite.
  • Deliver a white-glove technology experience to senior members of the company, ensuring their technology needs are met with exceptional service and support.
  • Take ownership of projects and lead other team members to successfully complete tasks at hand, ensuring timely and high-quality delivery.
  • Set up and configure workstations on a weekly basis for new hires and office moves, ensuring a smooth transition and optimal functionality.
  • Proactively identify and track problems and enhancements to continuously improve the user experience, addressing any issues and implementing improvements.
  • Identify new technologies or alternative approaches that can enhance workflows and productivity for users, and present recommendations to stakeholders.
  • Liaise with Infrastructure and application teams on issues that require escalation, ensuring timely resolution and minimal disruption to users.
  • Utilize the help desk ticketing system (ServiceNow) to document all work performed and communication with clients, ensuring accurate and comprehensive records.
  • Stay updated on emerging technologies, industry trends, and best practices to provide up-to-date support and recommend innovative solutions.

FAQs

What are the primary responsibilities of the Executive Support AVP at Blackstone Technology & Innovations?

The primary responsibilities include providing comprehensive technical support and assistance to the entire user community, focusing on VIP executives, reducing bugs and outages associated with new solutions, leading projects and initiatives, collaborating with experts to implement new technology solutions, and improving the overall technology experience at Blackstone.

What skills are essential for success in this role?

Essential skills for success in this role include strong technical knowledge, project management skills, the ability to work with VIP executives, excellent communication and collaboration skills, and a proactive approach to problem-solving and innovation.

What kind of technology solutions will the Executive Support AVP be responsible for implementing?

The Executive Support AVP will be responsible for implementing and supporting a variety of technology solutions, including hardware and software upgrades, network improvements, cybersecurity measures, and any other technologies that enhance the overall user experience for Blackstone employees, with a focus on top VIP executives.

How does the Executive Support AVP collaborate with BXTI subject matter experts?

The Executive Support AVP collaborates with BXTI subject matter experts to identify and implement new technology solutions, explore alternative ways to improve the technology experience at Blackstone, and ensure a seamless and efficient technology experience for all users, especially VIP executives.

What is the importance of reducing bugs and outages associated with new solutions in this role?

Reducing bugs and outages associated with new solutions is crucial in providing a seamless and efficient technology experience for VIP executives at Blackstone. It helps to minimize disruptions, improve productivity, and ensure that technology solutions align with the business needs and goals of the organization.

Blackstone Group

Finance
Industry
1001-5000
Employees
1985
Founded Year

Mission & Purpose

Blackstone is a global investment firm that specialises in alternative asset management and financial advisory services. The company engages in various investment activities, including private equity, real estate, credit, and hedge fund solutions. Blackstone's ultimate mission is to generate attractive investment returns for their clients while managing risk prudently. Their purpose is to provide exceptional investment opportunities and value-added services to their investors, aiming to create lasting value and deliver superior performance. Blackstone strives to be a trusted partner for their clients, leveraging their deep industry expertise, global network, and disciplined investment approach to drive long-term success and contribute to the growth and development of the companies and assets they invest in.

Culture & Values

  • Relentlessly pursue excellence

    We strive to be the best at what we do, applying our global talent and scale to generate compelling outcomes for our clients.

  • Never compromise integrity

    We adhere to the highest standards of integrity, maintaining and deepening our clients’ trust.

  • Outperform through innovation

    We approach our work with a builder mindset, creating new opportunities through innovation and entrepreneurialism.

  • Deliver for our customers

    We are meticulous custodians of capital, deploying it when we have conviction that we can deliver lasting value.

  • Work humbly, work together

    We build diverse teams of extraordinary professionals who advocate for the best ideas and celebrate each other’s wins.

Benefits

  • Health Insurance

  • Vision Insurance

  • Performance Bonus

  • Maternity & Paternity Leave

  • Flexible Spending Account (FSA)

  • Dental Insurance

  • Life Insurance