Logo of Huzzle

Home

Matches

Explore

Manage

Expert Specialist, Customer Meeting Services (CMS)

image

Lilly

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Healthcare
  • Cork

AI generated summary

  • You need 2-3 years of customer-facing experience, communication skills, an Associate's Degree, fluency in English, and familiarity with Sales Force, SAP P2P, and contracting systems.
  • You will manage Contract to Pay queries, ensure compliance, resolve issues, coordinate data management, support CMS projects, monitor performance, and assist team members as needed.

Requirements

  • 2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
  • Associates Degree (or equivalent work experience)
  • Fluency in English language is essential. Additional Language is an advantage
  • Experience in Sales Force, SAP P2P module, MS Office
  • Experience with Contracting systems an advantage
  • Experience in CMS HCP C2P

Responsibilities

  • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
  • Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
  • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
  • Ensure compliance with data capture requirements to support the Lilly’s TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
  • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
  • Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
  • Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
  • You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager

FAQs

What is the primary function of the Expert Specialist in Customer Meeting Services (CMS) at Lilly?

The primary function is to provide excellent contracting and payment support to external Healthcare Professionals (HCPs) as well as internal affiliate business partners.

What qualifications are required for the CMS Expert Specialist position?

The position requires 2-3 years of customer-facing experience, an Associates Degree (or equivalent work experience), and fluency in the English language. Experience in legal/contracting, travel & meetings support, and familiarity with Sales Force or SAP P2P module are advantageous.

Is fluency in any language other than English an advantage for this role?

Yes, additional language fluency is considered an advantage for the position.

What are the responsibilities of the CMS Expert Specialist?

Responsibilities include managing the Contract to Pay process, providing customer support, ensuring compliance with anti-corruption requirements, and monitoring operational dashboards to meet service level agreements (SLAs).

Will the CMS Expert Specialist be required to travel?

Yes, up to 10% international travel may be required.

How does Lilly prioritize employee development within the CMS team?

Lilly offers a strong focus on employee development through opportunities for career growth, training of new team members, and support for internal mobility.

What type of environment does Lilly promote for its employees?

Lilly promotes an open, transparent, and friendly work environment where employees are empowered and provided with opportunities for long-term career development.

How does the CMS team ensure compliance with data capture requirements?

The team ensures compliance by supporting data correction and reporting queries from the Global Transparency team, both pre and post-publication.

What personal attributes are important for a CMS Expert Specialist?

Important attributes include strong analytical skills, problem-solving abilities, flexibility in responding to customer needs, and effective communication skills within a team environment.

How does Lilly emphasize a compliance-oriented mindset for this role?

It emphasizes familiarizing team members with all applicable process documentation and training materials to ensure compliant operations and ownership of operational controls.

image

Lilly

We're a medicine company turning science into healing to make life better for people around the world.

Manufacturing & Electronics
Industry
10,001+
Employees
1876
Founded Year

Mission & Purpose

Eli Lilly and Company is a global pharmaceutical firm dedicated to discovering, developing, and delivering innovative medicines that improve patient outcomes worldwide. Their ultimate mission is to make life better for people around the globe through high-quality healthcare solutions. The purpose of the company is to create medicines that help people live longer, healthier, and more active lives, while maintaining a commitment to ethical standards, scientific excellence, and integrity in all their operations.