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F&B Executive

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Accor

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Mysore
  • Quick Apply

AI generated summary

  • You should have strong leadership, communication, and interpersonal skills; be service-oriented, detail-oriented, and able to work under pressure, as well as a motivated team player.
  • You will assist in opening/closing duties, take and confirm reservations, serve food and beverages, handle guest complaints, supervise staff, and ensure hygiene standards are met.

Requirements

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

Responsibilities

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest’s requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron’s names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel
  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

FAQs

What does the F&B Executive role entail?

The F&B Executive is responsible for coordinating and assisting in opening/closing duties, supervising junior team members, taking reservations and orders, delivering food & beverage services, handling guest complaints, and maintaining high hygiene standards, among other tasks.

Is prior experience required for this position?

While specific experience requirements may vary, possessing strong leadership, interpersonal skills, and customer service experience in the food and beverage industry is highly beneficial for this role.

What are the working hours for the F&B Executive?

The working hours may vary depending on the operational needs of the outlet and could include evenings, weekends, and holidays.

Are there opportunities for career development?

Yes, the company offers career development opportunities with potential for national and international promotions.

What training will be provided to the F&B Executive?

The company provides learning programs through their Academies designed to sharpen your skills and prepare you for your role.

What benefits are available for employees?

Employees receive an employee benefit card for discounted rates in Accor worldwide, learning programs, opportunities to engage in Corporate Social Responsibility activities, and career development opportunities.

How important is customer service in this role?

Customer service is crucial; the F&B Executive must respond professionally and efficiently to guest requests and complaints, aiming to provide a personalized experience.

Are there specific hygiene and safety standards to adhere to?

Yes, the F&B Executive must apply necessary precautions regarding food safety and hygiene standards, including HACCP principles.

What is the company culture like at Novotel Bengaluru Outer Ring Road?

The company culture emphasizes inclusivity, personal growth, and a supportive work environment where employees are encouraged to explore limitless possibilities.

Do I need to wear a uniform in this role?

Yes, reporting for duty in a clean and complete uniform while maintaining a high standard of personal appearance and hygiene is a requirement.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.