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F&B Services Supervisor - The Westin Palace Milan

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Marriott International

2mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Milan

AI generated summary

  • You need a high school diploma, 2 years of related experience, and 1 year in a supervisory role. No certification required.
  • You will ensure team cooperation for optimal service, manage staff training and scheduling, monitor guest satisfaction, oversee inventory, and maintain safety and cleanliness standards.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is F&B Services Supervisor at The Westin Palace Milan.

What are the primary responsibilities of the F&B Services Supervisor?

The primary responsibilities include ensuring staff teamwork for optimal service, conducting inspections of staff grooming and attire, completing opening and closing duties, monitoring dining rooms, assisting in hiring and training, and maintaining safety and security policies.

What is the required education for this position?

The required education is a high school diploma or G.E.D. equivalent.

How much related work experience is necessary for this role?

At least 2 years of related work experience is necessary.

Is supervisory experience required for this position?

Yes, at least 1 year of supervisory experience is required.

Does this position require a specific license or certification?

No, this position does not require any specific license or certification.

What is the work schedule for the F&B Services Supervisor role?

The work schedule is full-time.

What type of environment does The Westin promote for its employees?

The Westin promotes an inclusive culture that values diversity and encourages a wellness-oriented workforce.

Are there any specific physical requirements for this role?

Yes, candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds, among other physical tasks.

What is Marriott International’s commitment regarding sustainability?

Marriott International is committed to setting science-based emissions reduction targets to dramatically reduce its carbon footprint by 2030, as part of its Climate Action Program (CAP).

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.