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Field Application Scientist - Italy

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Element Biosciences

1mo ago

  • Job
    Full-time
    Mid Level
  • Research & Development
    Healthcare
  • Rome
    Remote
  • Quick Apply

AI generated summary

  • You need a relevant degree, 2+ years NGS experience, problem-solving skills, strong communication, and account management abilities. Flexibility for hours and ability to lift 20 lbs is essential.
  • You will travel frequently, troubleshoot technical issues, train customers and distributors, collaborate with teams, provide strategic feedback, and document opportunities in service CRM.

Requirements

  • Bachelors degree with 4+ years or Masters degree with 2+ years in NGS library construction (a combination of experience and education may be considered)
  • Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
  • Must be highly motivated and have strong problem-solving ability
  • Excellent communication and strong relationship building skills
  • Highly collaborative and adaptable; able to work well within multidisciplinary teams
  • Skilled in nucleic acids and protein analytical methods
  • Generate high quality and reproducible wet-lab data from established protocols
  • High degree of comfort navigating technical project discussions
  • Must be able to work independently and as a team player
  • Demonstrated account management skills
  • English speaking and second language is preferable
  • Frequently moves boxes weighing up to 20 pounds
  • Must be flexible in working hours as this position may require customer support during non-regular business hours

Responsibilities

  • Frequently traveling to the customer site is required
  • Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
  • Supporting commercial team and customers in their technical applications and providing product training
  • Working with a diverse distributor network to train and support their teams in a timely manner
  • Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
  • Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
  • Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
  • Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
  • Delivering customer training and workshops, both in-person and remote
  • Utilizing service CRM software to accurately identify and document customer opportunities
  • Collaborating with internal partners to resolve customer issues and improve processes

FAQs

What is the primary responsibility of a Field Application Scientist at Element Biosciences?

The primary responsibility includes supporting the customer base in the EMEA region, providing technical support, troubleshooting, and delivering product training related to NGS sample and library prep workflows.

Is the Field Application Scientist position a remote role?

Yes, the position is remote, but the candidate must be physically located in Italy and be willing to travel frequently to customer sites.

What type of educational background is required for this position?

A bachelor's degree with 4+ years or a master's degree with 2+ years in NGS library construction is required. A combination of experience and education may also be considered.

Is travel a requirement for this role?

Yes, international travel is required, up to 60% of the time.

What specific skills are necessary for this position?

The necessary skills include strong problem-solving abilities, excellent communication, relationship-building skills, collaborative teamwork, experience with nucleic acids and protein analytical methods, and the ability to generate high-quality wet-lab data.

What kind of experience is preferred for this role?

Experience with NGS sequencing instruments, sequencing run setup, and NGS sample and library prep workflows is preferred.

How does the company approach diversity and inclusion?

Element Biosciences fosters an environment where all individuals are afforded the freedom to pursue their passions regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.

Are there opportunities for professional growth in this role?

Yes, Element Biosciences provides a challenging but encouraging environment where employees can learn, grow, and thrive through their contributions to scientific research and development.

What are some physical requirements of the job?

The role requires frequently moving boxes weighing up to 20 pounds and flexibility in working hours to support customers during non-regular business hours.

Will there be training provided for this role?

Yes, the Field Application Scientist will be responsible for delivering customer training and workshops, both in-person and remotely.

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Element Biosciences

Where freedom drives discovery

Science & Healthcare
Industry
201-500
Employees
2017
Founded Year

Mission & Purpose

Element Biosciences is a multi-disciplinary startup focused on innovating genetic analysis tools for the research and diagnostic markets. We are developing a modular and high-performing DNA sequencing platform that will deliver high-quality data, increase workflow flexibility, and make next-generation sequencing technology more accessible. Our proprietary approach to improving the signal-to-noise ratio allows us to provide groundbreaking innovations in surface chemistry, instrumentation, and biochemistry to drastically decrease run costs and capital costs while delivering high sequencing data quality.