FAQs
What is the main responsibility of a Field Engineering Specialist at Roche Support Network?
The main responsibility of a Field Engineering Specialist is to provide technical repair and installation services for Roche assigned product lines, as well as offering on-site support, troubleshooting mechanical and software issues, and conducting preventative maintenance to ensure customer satisfaction.
What qualifications are required for this position?
Candidates must hold a high school diploma and have either 2 years of technical school or equivalent military training, or equivalent work experience. Additionally, they should have 5 years of relevant progressive experience, or a Bachelor's degree in a related field along with 1-2 years of experience in technical repair and service.
Is prior experience in the field necessary for this role?
Yes, prior experience is important. The role requires either 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or a combination of a Bachelor’s degree and 1-2 years of relevant progressive experience.
Are there any preferred qualifications for this position?
Preferred qualifications include having 8+ years of progressive experience in the field, or a Bachelor's degree in a relevant field plus 4+ years of experience. Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry is also preferred.
Will I be required to travel for this job?
Yes, the position requires the ability to travel, including some overnight travel, as it is a field-based role.
What kind of work environment can I expect in this role?
You can expect a work environment that values respect and empowerment, focusing on employee development while offering exciting career prospects in the healthcare sector.
What additional responsibilities might come with this position beyond technical support?
In addition to technical support, the role may involve serving as an internal technical resource, providing after-hours and weekend support, maintaining strong relationships with customers, and documenting all activities to contribute to quality improvement.
Is there any training provided for this role?
Yes, successful training or certification will be required as defined by RD Services Leadership and policy for this position.
How does Roche Support Network ensure customer satisfaction?
Roche Support Network ensures customer satisfaction by providing exceptional service, immediate technical support, effective diagnosis and resolution of issues, and ongoing communication with customers about their technical and service-related needs.