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Field Engineering Specialist - Minneapolis, MN

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Roche

1mo ago

  • Job
    Full-time
    Senior Level
  • Minneapolis

AI generated summary

  • You should have relevant engineering experience, strong problem-solving skills, and proficiency in field service. Excellent communication and teamwork abilities are also essential.
  • You will provide on-site technical support, troubleshoot equipment issues, perform installations, and collaborate with clients to ensure optimal operation of systems in Minneapolis.

Requirements

  • High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
  • 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
  • Successfully training or certification as defined by RD Services Leadership and policy
  • Ability to travel, including some overnight travel, is required
  • 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
  • Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
  • The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Responsibilities

  • - showcase your expertise in technical repair and installation for Roche assigned product lines.
  • - offer valuable service to laboratory customers in your assigned territory.
  • - provide routine technical support, on-site service, repair, and installation of Roche products.
  • - serve as a customer contact for technical and service-related issues and perform preventative maintenance.
  • - diagnose and resolve mechanical, hardware, software, and system failures.
  • - document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

FAQs

What is the job title for this position?

The job title is Field Engineering Specialist - Clinical Chemistry Diagnostics.

Where is this position located?

This position is located in Minneapolis, MN, with a territory covering Minnesota.

What are the main responsibilities of the Field Engineering Specialist?

The main responsibilities include technical repair and installation of assigned Roche product lines, providing routine technical support and on-site services, diagnosing and resolving mechanical, hardware, software, and system failures, and documenting activities to contribute to quality improvement and maximize customer satisfaction.

What are the qualifications required for this position?

Candidates must have a high school diploma with 2 years of technical school or equivalent experience, or a Bachelor’s degree in a relevant field with 1-2 years of experience, along with 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.

Is this a field-based role?

Yes, this is a field-based role with the expectation to serve customers in the assigned territory of Minnesota.

Are there any on-call expectations for this position?

Yes, there is an on-call expectation of every 3 weekends.

What are the preferred qualifications for the role?

Preferred qualifications include 8+ years of progressive experience or a Bachelor's degree with 4+ years of relevant experience, advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

Are relocation benefits available for this position?

No, relocation benefits are not available for this job posting.

What is the expected salary range for this position?

The expected salary range for this position is $66,200-$123,000, depending on experience, qualifications, geographic location, and other job-related factors.

What type of company is Roche?

Roche is a global leader in healthcare, focusing on research and innovation in diagnostics and therapeutic products, committed to improving patient care and embracing diversity, equity, and inclusion.

Roche

Doing now what patients need next.

Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).