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Field Repair Manager

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Stannah Group

15d ago

  • Job
    Full-time
    Senior & Expert Level
  • Construction & Surveying
    Engineering
  • Dundee

AI generated summary

  • You must have experience in the lift or similar service industry, and relevant technical or management qualifications are desirable.
  • You will plan workloads, manage team performance, ensure compliance with safety regulations, conduct site monitoring, maintain customer relationships, and address queries and complaints.

Requirements

  • Previous experience working within the lift industry or similar service industry with transferable skills is essential
  • Relevant technical or management qualifications would be desirable

Responsibilities

  • Responsibilities
  • Efficiently plan engineer workloads including the allocation of repair works
  • Maintenance of a Portfolio
  • Manage absence, performance, and appraisals for the team
  • Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
  • Carry out regular site monitoring
  • Maintain relationships with customers, addressing any queries and complaints

FAQs

What is the primary role of the Field Repair Manager?

The Field Repair Manager is responsible for leading a team of skilled Lift Engineers and subcontractors to achieve business plan targets, ensuring exceptional service delivery and compliance with health and safety standards.

Is previous experience in the lift industry required for this role?

Yes, previous experience within the lift industry or a similar service industry with transferable skills is essential for this role.

What qualifications are desirable for candidates applying for this position?

Relevant technical or management qualifications would be desirable for candidates applying for the Field Repair Manager position.

Where is the Field Repair Manager position based?

The successful candidate will be based in the Glasgow Service Branch, with travel throughout Scotland expected.

What are the working hours for the Field Repair Manager role?

The working hours are typical for a management role within the service industry, and specific hours will be discussed during the interview process.

Is a driving license required for this position?

Yes, a full UK driving license is essential for this role due to the travel requirements throughout Scotland.

What kind of benefits does Stannah offer to its employees?

Stannah offers a competitive salary, profit share bonus scheme, 25 days holiday plus bank holidays, pension scheme, SimplyHealth cash plan, life assurance, and various other employee benefits.

What is the company culture like at Stannah?

Stannah fosters a diverse and inclusive working environment where employees feel valued and supported. We encourage applications from candidates of all backgrounds, identities, and abilities.

Will I be managing a team directly in this role?

Yes, as the Field Repair Manager, you will be managing a team of Lift Engineers and subcontractors, overseeing performance, absence management, and appraisals.

Are there opportunities for professional development within Stannah?

Yes, Stannah promotes career development among its employees and offers opportunities for professional growth.

Stannah Group

Since 1867 we've been moving people & goods. Today, a global stairlift brand and provider of commercial lift solutions.

Manufacturing & Electronics
Industry
1001-5000
Employees
1867
Founded Year

Mission & Purpose

Our experience within the lift industry is virtually unsurpassed. In the 1860s, Joseph Stannah began making lifts to move ships' cargo, and today, over 150 years on, our business covers all types of products and services to enable the movement of people and goods. Fifth-generation members of the Stannah family manage the company and still uphold the traditional family values of quality and service that Joseph started all those years ago. We are a global market leader of stairlifts and homelifts, since 1975. We're also the UK’s leading independent supplier of lift products supplying goods as diverse as goods & service lifts, passenger & platform lifts, escalators & moving walkways, homelifts and, of course, stairlifts. Our engineers maintain, service, repair, refurbish, modernise, remove and replace all types of lift products, stairlifts, escalators & moving walkways from all manufacturers. We work in all market sectors, from keeping people in their homes around the world, and in the U.K. providing dumbwaiters in restaurants, platform lifts to enable access for all in every public building, to major escalator and lift installations for railway stations. Be part of our success story.

Benefits

  • Good rates of pay and share in company earnings

  • Excellent online discounts & rewards scheme

  • 25 Days holiday & Bank Holidays

  • Support for Health & Well-being

  • Opportunities for Career Development

  • Long Service Recognition

  • Excellent Pension Scheme & Life Assurance

  • Match funding for Charitable Activities

  • Family-friendly policies