FAQs
What does the Field Server Engineer do?
The Field Server Engineer provides support for software, hardware, and networking for desktops, laptops, and servers. Responsibilities include maintenance of legacy products, performing disk replacements on enterprise storage products, and installing and maintaining PCs and associated software, networks, servers, and peripherals.
What qualifications are required for this role?
A high school degree is required, along with 6 months to 1 year of hands-on technical experience. An electronics training equivalent to at least 2 years from a technical institute, polytechnic, or military technical school is also needed. A Bachelor’s degree or relevant certifications (like A+, EMC, Dell, Cisco, Microsoft) are preferred.
Are there any certifications that are preferred or required for this position?
Yes, certifications such as A+, specific manufacturer certifications (e.g., EMC, Dell, Cisco, Microsoft, Apple, Unisys), and Microsoft Server Certified Professional Certification are preferred. CompTIA and Network+ certifications are also beneficial.
What kind of technical skills are necessary for the Field Server Engineer role?
Candidates should have troubleshooting skills for software and hardware problems, knowledge of servers, and Microsoft/Linux/Unix applications, and familiarity with network protocols and configurations. Advanced PC support capability and the ability to test and certify PC, networks, servers, and client-approved software applications are also required.
What is expected in terms of customer interaction and satisfaction?
The Field Server Engineer must maintain a high degree of professionalism and ensure customer satisfaction throughout the service delivery transaction. They are also responsible for following up on issues or escalations and ensuring that client-specific Service Level Agreements (SLAs) are met, updating incident and request tickets accordingly within the ticketing system.
Is prior government or client clearance required for this position?
Yes, a client and/or governmental clearance may be required for this role. Additionally, police or criminal background verification may also be necessary.
What additional experience is beneficial for a Field Server Engineer candidate?
Experience in server handling/break fix for a minimum of 2 years is beneficial, as well as familiarity with client-specific internal procedures and service delivery requirements.
What is the work environment like for a Field Server Engineer?
The work environment involves providing on-site technical support, which may require installation, maintenance, and troubleshooting of various hardware and software in various locations, ensuring a professional appearance and demeanor throughout all interactions.
What does maintenance and support on legacy products involve?
Maintenance and support on legacy products involve troubleshooting, repairing, and providing updates or necessary changes to older systems that may not be covered by current support technologies or methods.
Will the Field Server Engineer be required to perform physical installations and configurations?
Yes, the Field Server Engineer will perform physical installations, moves, adds, and changes (IMACs) as required for desktops, laptops, servers, and associated networks and peripherals.