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Field Service Engineer- Chemical Analysis Division

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Thermo Fisher Scientific

3mo ago

  • Job
    Full-time
    Mid Level
  • Engineering
    IT & Cybersecurity
  • Lyon
    Remote

AI generated summary

  • You need a diploma in electronics, 3 years in technical services, 1-year field service, strong problem-solving skills, and proficiency in English and French. Travel and PC skills required.
  • You will provide field service, installations, repairs, training, and customer support, ensuring high satisfaction and documentation, while collaborating for continuous improvement.

Requirements

  • Diploma or equivalent education preferable in electronic or electrical engineering.
  • Three years of work experience in technical services
  • One year field service experience (technical) or strong service knowledge
  • Preferable material science and/or process engineering expertise/experience
  • Preferable knowledge in Thickness and Basis Weight Measurement and/or Lithium Ion Batteries industrial process
  • Outstanding solving skills, passionate about electromechanical, software and application issues
  • Excellent interpersonal communication both written and oral in English.
  • The ability to speak German would be advantageous.
  • Ability to work effectively with customers and colleagues in difficult and stressful situations
  • Ability to understand, read and interpret technical drawings
  • Customer friendliness and a professionalism
  • PC literacy including MS Office, especially Excel, Word and Outlook
  • Proficient in English and French
  • Ability to travel, both domestic and internationally (mostly throughout EMEA region, and sporadically globally when required) 25 - 50%
  • Valid driver's license
  • Preferably experience with SalesForce CRM.

Responsibilities

  • Represent our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
  • Own and deliver service commitments: provide field installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services, remote technical support, other field and remote services. (primarily on one customer site in North Sweden as resident engineer and sporadically within EMEA region when required).
  • Responsible for providing services remotely or at site within agreed conditions; sets the accurate priorities.
  • Service reporting, documentation and creation of protocols to specification on internal and customer needs.
  • Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
  • Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
  • Help on continuous improvement through our Practical Process Improvement Business System
  • Other duties and possible extension of business responsibilities as the needed

FAQs

What is the work schedule for this position?

The work schedule is standard from Monday to Friday.

Are there specific environmental conditions required for this job?

Yes, the position requires adherence to cleanroom conditions, which include no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, or facial hair.

What kind of experience is required for this Field Service Engineer role?

The position requires three years of work experience in technical services and one year of field service experience or strong service knowledge.

Is knowledge in specific engineering fields preferred?

Yes, expertise in material science and/or process engineering is preferable, as well as knowledge in Thickness and Basis Weight Measurement and/or Lithium Ion Batteries industrial process.

What types of skills are valued for this position?

Candidates should possess excellent interpersonal communication skills, the ability to work in stressful situations, customer friendliness, and proficiency in reading technical drawings.

What languages are required or preferred for this role?

Proficiency in English and French is required, and the ability to speak German would be advantageous.

What is the expected travel requirement for this position?

The role requires the ability to travel both domestically and internationally, typically 25% to 50% of the time.

What training and development opportunities are offered?

The position offers excellent training opportunities and outstanding development and career prospects within a globally growing company.

What qualities are valued according to the company culture?

Thermo Fisher Scientific values integrity, intensity, innovation, and involvement.

How can I apply for this position?

You can apply for the position by visiting http://jobs.thermofisher.com.

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Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.