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Field Service Engineer I

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Intuitive

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Engineering
    Healthcare
  • Pune
    Remote

AI generated summary

  • You should have 1-5 years of field service experience, good communication and interpersonal skills, a Bachelor's in applied science/engineering, and ability to troubleshoot electro-mechanical systems.
  • You will manage installations, schedule maintenance, handle inventory, support training events, and analyze customer needs to ensure system reliability and uptime.

Requirements

  • Minimum 1-5 years of field service experience is required
  • Good administrative and record keeping skills
  • Good written and oral communication skills
  • Good interpersonal skills
  • An ability to travel up to 50%, dependent upon account distribution
  • Minimum Bachelor’s Degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
  • Knowledge of Operating Room protocol preferred
  • Ability to independently troubleshoot electro-mechanical systems

Responsibilities

  • Junior Field service Engineer supporting all da Vinci® Surgical platforms
  • Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
  • Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

FAQs

What is the primary role of a Field Service Engineer I at Intuitive?

The primary role is to manage Customer Technical Relations after the point of Sale on all Intuitive Surgical products within an assigned territory, ensuring effective system installation and maintaining system reliability.

What are the essential job duties for this position?

Essential job duties include supporting all da Vinci® Surgical platforms, analyzing customer requirements for system installation, managing appointments for system reliability, handling administrative tasks, and supporting sales training and marketing events.

What qualifications are required for this job?

A minimum of 1-5 years of field service experience, good administrative and record-keeping skills, strong written and oral communication abilities, good interpersonal skills, and the ability to travel up to 50% are required.

What educational background is preferred for this position?

A Bachelor's Degree in applied science or engineering is preferred, or equivalent training/experience that may include extensive coursework or study in engineering or applied science.

Is knowledge of Operating Room protocol necessary for this role?

While not required, knowledge of Operating Room protocol is preferred for better understanding of the environment where the products are used.

What is the expected travel requirement for the Field Service Engineer I position?

The position requires up to 50% travel, dependent upon account distribution.

Does Intuitive provide equal employment opportunities?

Yes, Intuitive is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of any type.

Is this position primarily remote, or does it require on-site work?

This position requires on-site work, with travel involved, rather than being primarily remote.

Will there be training provided for new hires in this role?

Yes, there will be training as part of the onboarding process, including support for sales training and marketing events.

What type of systems will a Field Service Engineer I be troubleshooting?

The Field Service Engineer I will be troubleshooting electro-mechanical systems, specifically those related to the da Vinci® Surgical platforms.

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Intuitive

A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.

1-10
Employees
1995
Founded Year

Mission & Purpose

Intuitive (Nasdaq: ISRG), headquartered in Sunnyvale, Calif., is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.