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Field Service Engineer (Weighing Equipment)

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TipTopJob

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Engineering
    IT & Cybersecurity
  • Leicester, +3

AI generated summary

  • You should have experience with weighing equipment or metrology, or possess multi-skilled engineering knowledge in electrical/electronics from a similar field.
  • You will install, maintain, and repair weighing equipment on-site, perform calibrations, complete paperwork, provide customer service, report sales leads, and manage your schedule effectively.

Requirements

  • Ideally will have experience within weighing equipment / metrology.
  • Multi-skilled engineers with a knowledge of electrical / electronics from similar transferable industries will also be considered.

Responsibilities

  • Visit client sites to carry out installs, planned preventative maintenance, service and repairs to industrial, retail, and medical scales and other equipment including test weights or service where appropriate.
  • Conduct on-site calibrations and repairs, where required.
  • Complete calibration certificate/paperwork on site.
  • Provide excellent customer service.
  • Report any sales opportunities back to the office.
  • Keep Office 365 diary updated to ensure visibility to the service and admin teams.
  • Answer callouts to customers within 8 working hours and keep customers informed of any delays.

FAQs

What is the salary range for the Field Service Engineer position?

The salary range for the Field Service Engineer position is between £30,000 and £35,000, plus overtime, call-out allowance, and bonuses for sales leads.

What locations does the Field Service Engineer cover?

The Field Service Engineer covers locations including Kettering, Leicester, Peterborough, Coventry, Northampton, Cambridge, Luton, and Bedford.

What kind of equipment will the Field Service Engineer work on?

The Field Service Engineer will work on scales, balances, and other weighing equipment, including industrial, retail, and medical scales.

Is training provided for this role?

Yes, training and development on the product range are offered to the Field Service Engineer.

What are the key responsibilities of a Field Service Engineer?

Key responsibilities include conducting installs, planned preventative maintenance, service and repairs, on-site calibrations, completing calibration certificates, providing excellent customer service, and managing sales opportunities.

What qualifications or experience are required for this role?

Ideally, candidates will have experience within weighing equipment or metrology. Multi-skilled engineers with a knowledge of electrical or electronics from similar transferable industries will also be considered.

What benefits are included with the position?

Benefits include a competitive salary, overtime, call-out allowance, bonuses for sales leads, a company van, a pension plan, holiday pay, and reimbursement for expenses.

How quickly must the Field Service Engineer respond to customer callouts?

The Field Service Engineer is expected to respond to customer callouts within 8 working hours.

Will the Field Service Engineer need to complete paperwork?

Yes, the Field Service Engineer will need to complete calibration certificates and paperwork on site.

Is there a requirement for customer service skills in this position?

Yes, providing excellent customer service is a key responsibility of the Field Service Engineer.

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