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Field Service Representative

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Agilent Technologies

28d ago

  • Job
    Full-time
    Junior Level
  • Science
    IT & Cybersecurity
  • Burnaby
    Remote
  • Quick Apply

AI generated summary

  • You must have a post-secondary science degree or relevant experience, 2+ years with LC/LCMS, troubleshooting skills, clear communication, and a desire to travel to visit customers.
  • You will support customers through on-site installation, maintenance, and repair of systems, diagnose problems, ensure satisfaction, and collaborate with teams for solutions.

Requirements

  • Qualifications
  • Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
  • 2+ years experience with LC, LCMS, LCQTOF in a similar position or experience as an end user.
  • Experience with troubleshooting and problem-solving.
  • Experience with Agilent solutions is desired but not essential.
  • Verbal and written communication is clear, respectful and timely.
  • You enjoy travelling and visiting customers.

Responsibilities

  • Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
  • Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
  • Serves as an internal resource on technical issues and manages product escalations.
  • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

FAQs

What are the primary responsibilities of a Field Service Representative?

The primary responsibilities include on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions, which encompass hardware, software, networking products, and operating systems.

What qualifications are required for this position?

Candidates should possess a post-secondary degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology) or have relevant work experience. Additionally, 2+ years of experience with LC, LCMS, and LCQTOF, along with troubleshooting and problem-solving experience, is required.

Is experience with Agilent solutions necessary?

Experience with Agilent solutions is desirable but not essential for the position.

What is the travel requirement for this role?

The role requires travel 25% of the time.

How does the pay range for this position work?

The full-time equivalent pay range is CAD $64,800.00 - $101,250.00 per year, plus eligibility for bonuses, stock, and benefits. Pay is determined by role, level, location, and individual factors such as skills and experience.

What type of work schedule can I expect?

This job has a full-time weekly schedule with the option to work remotely in a hybrid format.

How important is communication in this role?

Clear, respectful, and timely verbal and written communication is essential in this role, as it involves advising customers and collaborating with internal teams.

Are there opportunities for career growth within the company?

Yes, Agilent Technologies Inc. is known for providing opportunities for career advancement and professional development.

What is the duration of this position?

There is no specified end date for this position, indicating that it is likely ongoing.

How does Agilent Technologies approach diversity and equal opportunity?

Agilent Technologies Inc. is an equal opportunity employer, ensuring that qualified applicants receive consideration for employment without regard to various protected categories under applicable laws.

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Agilent Technologies

Agilent Technologies

Science & Healthcare
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.