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Field Service Representative - Mining (Grinding)

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ABB

Yesterday

  • Job
    Full-time
    Senior Level
  • Engineering
    IT & Cybersecurity
  • Montréal

AI generated summary

  • You need a Bachelor's in Engineering, MV equipment servicing experience, strong mechanical skills, travel availability, and bilingual proficiency in French and English.
  • You will provide technical support, troubleshoot, advise customers, develop business opportunities, prepare reports, and travel for hands-on maintenance at mining sites while ensuring safety and integrity.

Requirements

  • A Bachelor's Degree in Electrical/Mechanical Engineering or similar.
  • Sound knowledge of and handson experience in servicing, maintaining, commissioning, and repairing of MV equipment.
  • Knowledge of servicing industrial equipment.
  • Strong Software understanding.
  • Excellent mechanical skills.
  • Valid driver's license and passport are required.
  • Availability for travel to customer sites. (60 - 70 %).
  • Experience with installation and maintenance of industrial automation systems, including PLCs and/or DCS (Distributed Control Systems), would be an asset.
  • Excellent bilingual communication skills (French/ English). French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Responsibilities

  • Providing onsite and remote technical support for installation and commissioning and conducting maintenance autonomously on ABB equipment installed at mine sites
  • Identify and develop business and commercial opportunities, based on customer knowledge and collaboration across ABB.
  • Act as the key point of contact for customer technical service requests for assigned customer(s) to help them achieve their productivity and quality targets.
  • Consult with and advise customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines.
  • Troubleshoot equipment and process problems, perform Root Cause analysis, provide recommendations, and implement solutions to eliminate root causes.
  • Prepare and present reports to customers for maintenance services with their maintenance programs with recommendations for product, quality, and customer service improvements.
  • Domestic and International travel will be required, as the role will require hands-on support at customer sites.
  • Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

FAQs

What is the main responsibility of a Field Service Representative in Mining (Grinding) at ABB?

The main responsibility is to provide onsite and remote technical support for installation, commissioning, and maintenance of ABB equipment at mine sites.

What qualifications are required for this position?

A Bachelor's Degree in Electrical/Mechanical Engineering or a similar field is required, along with hands-on experience in servicing, maintaining, and repairing MV equipment.

Is travel required for this role?

Yes, domestic and international travel is required, as the role involves hands-on support at customer sites, with an expected travel time of 60-70%.

What language skills are necessary for this job?

Excellent bilingual communication skills in French and English are required, as the role involves communicating with customers both within Quebec and outside of it.

What type of experience is beneficial for this role?

Experience with installation and maintenance of industrial automation systems, including PLCs and/or DCS (Distributed Control Systems), would be an asset.

Are there opportunities for career development at ABB?

Yes, ABB is committed to employee growth and offers a caring workplace where collaboration and respect are valued, providing opportunities for career advancement.

What benefits does ABB offer for this position?

ABB offers a retirement plan, healthcare plan, accident insurance, and a wellbeing program as part of the benefits package.

Is there a focus on diversity and inclusion within ABB?

Yes, ABB is dedicated to driving diversity and inclusion across all dimensions, including gender, LGBTQ+, abilities, ethnicity, and generations.

Does ABB accommodate employees with disabilities?

Yes, ABB is committed to providing reasonable accommodations for applicants with disabilities and encourages self-identification in the application process.

What values does ABB emphasize in its workplace culture?

ABB emphasizes safety and integrity, encouraging employees to take responsibility for their actions while caring for colleagues and the business.

ABB

We energize the transformation of society and industry to achieve a more productive, sustainable future

Manufacturing & Electronics
Industry
10,001+
Employees
1988
Founded Year

Mission & Purpose

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation.

Culture & Values

  • Courage

    ​​​​​​​Take action and manage consequences. Speak up and ask for help. Take calculated risks to create success

  • Care

    Take care of our customers, our people and the environment. Respect and value differences. Do what is right and act with integrity

  • Curiosity

    Believe there is always a better way. Lead with technologies and innovations. Learn from failures and successes

  • Collaboration

    Believe smart people collaborate Build on each other’s strengths and success Partner with our customers