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Flagship Store Manager

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The Body Shop

28d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations

AI generated summary

  • You need beauty retail experience, excellent planning, data-driven decision-making, coaching skills, strong communication, leadership, good IT proficiency, and flexibility to work any day of the week.
  • You will lead the team to achieve sales targets, drive customer engagement, manage stock, analyze data for decisions, communicate effectively, and develop staff while fostering brand loyalty.

Requirements

  • Experience in beauty retail and people leadership
  • Able to control and meet sales and performance targets with outstanding planning and organising skills
  • Experience of using data provided to make sound commercial and business decisions
  • Ability to work collaboratively within a feedback culture
  • Team coaching and development
  • Ability to demonstrate outstanding communication and operational skills
  • Leadership skills to achieve personal and business success
  • Good IT Skills
  • Flexibility to work across Sunday to Saturday is required

Responsibilities

  • To be an inspirational leader with enthusiasm for our brand and believe in the way we do business.
  • With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience.
  • We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life.
  • The Store manager should also ensure the development of consumer loyalty to help build The Body Shop brand.
  • We’re looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills.
  • Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change.
  • It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions to really drive your sales and your people.
  • Our Store Manager have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
  • We’re particularly interested in individuals who are able to lead and work as part of a team and can quickly react to any problems that may occur.
  • There is a necessity for our managers to be outstanding communicators and competent to manage the team in accordance to the needs of the store and its customers.
  • We desire a flexible and responsible role model who is capable of attracting and retaining people who reflect the brand.
  • Managers must have the ability to identify high potential, develop current members of the team to a high standard.

FAQs

What is the main responsibility of a Flagship Store Manager at The Body Shop?

The main responsibility is to be an inspirational leader who drives retail excellence, strong sales results, and an engaging customer experience while embodying the brand's values.

Is experience in beauty retail required for this role?

Yes, experience in beauty retail and people leadership is essential for this role.

What skills are necessary for managing a store effectively?

Necessary skills include outstanding planning and organizing, stock management, and exceptional communication and operational abilities.

Will I need to work weekends?

Yes, flexibility to work across Sunday to Saturday is required.

How important is team management in this position?

Team management is very important, as the role requires leading, coaching, and developing team members to reflect the brand's values.

What qualities does The Body Shop look for in a candidate?

The Body Shop looks for qualities such as leadership skills, commerciality, collaborative skills, outstanding communication, operational skills, and a commitment to purpose.

How does The Body Shop measure success in this role?

Success is measured through meeting sales and performance targets, driving customer engagement, and developing a loyal customer base.

What kind of decisions will the Store Manager need to make?

The Store Manager will need to make sound commercial and business decisions based on the data provided to drive sales and manage the team effectively.

Are there opportunities for professional development within this role?

Yes, there are opportunities for professional development, particularly in team coaching and identifying high-potential individuals within the team.

Is a good understanding of the beauty market required for this position?

Yes, a full knowledge of the beauty market and competitors is essential for success in this role.

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The Body Shop

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.