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Flight Attendant

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Endeavor Air

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Queens
    Remote

AI generated summary

  • You must be 21+, fluent in English, customer service experienced, able to work flexible hours, meet physical criteria, and complete training. Valid passport required.
  • You will ensure customer safety and comfort, provide service, respond to emergencies, assist with luggage, communicate effectively, and maintain compliance with policies while adapting to changing conditions.

Requirements

  • Minimum Qualifications
  • Authorization to work in the U.S.
  • Ability to report to work at your assigned base within two (2) hours (2.5 hours for NYC bases).
  • High school diploma, GED or equivalent. BA/BS college degree preferred or a combination of education and related experience.
  • Ability to speak, read, write, and understand English fluently.
  • Meet minimum age requirement of 21 years of age.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • Possess and maintain a valid passport and equivalent travel documents to freely enter and exit all destinations where Endeavor Air flies.
  • Meet established standards, policies, laws and regulations including Federal Aviation Administration Regulations.
  • Required Knowledge, Skills And Abilities
  • Exceptional customer service skills and abilities.
  • At least one (1) year of customer service experience.
  • Ability to maintain a high level of personal decorum, professional conduct and personal appearance.
  • Ability to comply with our Professional Appearance Guidelines: no tattoos on hands or fingers. Ability to cover non-hand/finger tattoos with make-up or clothing, no more than two pairs of earrings in the earlobes, one nose piercing may be worn on the side of the nose only.
  • Ability and willingness to serve alcoholic beverages, peanuts, and meals containing beef, pork and seafood.
  • Ability to work nights, weekends, and holidays, as required.
  • Ability to successfully complete four (4) weeks of Flight Attendant Initial Training. Training includes two weeks of remote, virtual learning, for which candidates must have access to an environment conducive to learning, and two weeks are located at the Endeavor Learning Center in Minneapolis, MN. Endeavor provides air transportation to and from training, hotel accommodations, ground transportation to the ELC, and training pay totaling $1,500 (less applicable taxes).
  • Successful completion of the Initial Operating Experience (on the job evaluation) following graduation from Initial Training is required.
  • Familiarity with mobile handheld devices is required.
  • Physical Requirements
  • Sit or stand for long periods of time. Sit in an assigned jumpseat with seatbelt and shoulder harness fastened without a seatbelt extension. Jumpseat is 21" at the widest part of the seat.
  • Open emergency exits and close aircraft doors weighing up to 45 pounds and ability to push, pull, or move a beverage cart requiring approximately 32 pounds of force.
  • Candidate height must not exceed 71.5 inches or 5' 11 ½" when measured without shoes (with flat feet).
  • Ability to reach into overhead bins and retrieve stored items. Ability to reach a minimum of 76 inches, when measured without shoes, from flat feet to fingertips.
  • Work in aircraft aisles and galleys, and while standing, reaching (extended in front and to the side of the body and above the head), walking, kneeling, bending, twisting, and working in cramped or awkward positions. Walk and fit comfortably down the aircraft aisle while facing forward, and fit quickly through any exit.
  • Hear and respond to customer and crew communications in situations with high background noise.

Responsibilities

  • Ensure the safety and comfort of customers by providing every customer with the very best service on our aircraft.
  • Project and maintain a positive attitude and composure at all times.
  • Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations. Respond effectively during emergency situations. Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.
  • Prepare and serve meals, snacks, and alcoholic and non-alcoholic beverages as well as receive and process payments for purchased items.
  • Provide customer service assistance such as lifting, transporting and stowing luggage into overhead bins or storage areas.
  • Answer customers' questions and provide assistance when necessary, particularly to individuals needing special assistance (such as unaccompanied minors, individuals with special needs, and the elderly).
  • With a focus on customer service, effectively communicate verbally while making public address announcements, performing safety demonstrations, and providing instructions and timely informational updates.
  • Ensure the aircraft and customers are in full compliance with policies, procedures, regulations, and safety guidance.
  • Work both independently and as part of a team to accomplish work tasks.
  • Work in confined spaces with exposure to the following: nuts, animals, latex gloves, perfumes, cleaning solvents, fumes, dust, pet dander, etc. Individuals with allergies must have the ability to effectively manage allergies in accordance with onboard service standards to perform job responsibilities in this environment.
  • The work involves travel in an aircraft under pressurized conditions and airport operations environment.
  • Maintain professional appearance and compliance with uniform and appearance guidelines at all times.
  • Ability to be dependable, flexible and committed to completing work assignments per the Endeavor Air standard.
  • Manage time to complete required work assignments and to ensure overall punctuality.
  • Adjust work activities to adapt to changing work conditions, such as scheduling changes.
  • Ability to use computers and work with basic programs like Microsoft Outlook and Word to receive information, communicate with others, and to complete work tasks. Familiarity with mobile handheld devices is required.
  • Be engaged and informed on all company and departmental communication to ensure the latest updates are understood and implemented.
  • Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.

FAQs

What are the main responsibilities of a Flight Attendant at Endeavor Air?

Flight Attendants at Endeavor Air are responsible for ensuring the safety and comfort of customers, providing exceptional service, performing safety demonstrations, preparing and serving meals and beverages, assisting customers with luggage, and responding effectively during emergency situations.

What qualifications are required to apply for the Flight Attendant position?

Minimum qualifications include authorization to work in the U.S., a high school diploma or equivalent (BA/BS preferred), fluency in English, being at least 21 years of age, and the ability to work a flexible schedule including nights, weekends, and holidays.

Is there a training program for new Flight Attendants?

Yes, Endeavor Air offers a comprehensive Flight Attendant training program that includes four weeks of training, which consists of two weeks of remote learning and two weeks at the Endeavor Learning Center in Minneapolis. Candidates will receive training pay and accommodations during this period.

What benefits does Endeavor Air provide to its employees?

Endeavor Air offers a competitive total compensation package that includes travel privileges, comprehensive medical, dental, and vision plans, a 401(k) with company match, operational performance rewards, and various insurance options including life, AD&D, and disability coverage.

Are there any physical requirements to become a Flight Attendant?

Yes, candidates must be able to sit or stand for long periods, open emergency exits, close aircraft doors weighing up to 45 pounds, reach a minimum of 76 inches, and perform various physical tasks including walking down aisles and working in confined spaces.

Do I need to have prior experience to apply for this position?

While prior experience as a Flight Attendant is not required, candidates must have at least one year of customer service experience to be considered for the position.

What is the dress code for Flight Attendants?

Flight Attendants must maintain a professional appearance and comply with Endeavor's Professional Appearance Guidelines, which include restrictions on visible tattoos and specific jewelry policies.

How often will Flight Attendants be required to travel?

Flight Attendants will be required to travel frequently as part of their job, as they work on flights to various destinations operated by Endeavor Air.

What is the pay structure for Flight Attendants at Endeavor Air?

The starting pay for Flight Attendants is USD $25.46 per hour, with 75 guaranteed credit hours per month. Pay increases occur as stipulated in the collective bargaining agreement.

How can I apply for the Flight Attendant position at Endeavor Air?

Interested candidates should visit the Endeavor Air careers website to submit an application and learn more about the application process.

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Endeavor Air

Elevating the regional airline career experience. #IFlyEDV

Defence & Aerospace
Industry
1001-5000
Employees
1985
Founded Year

Mission & Purpose

Endeavor Air, headquartered in Minneapolis, Minn., is a wholly-owned subsidiary of Delta Air Lines. With hubs in Minneapolis, Atlanta, New York - LaGuardia, New York - JFK, and Detroit, Endeavor flies Bombardier regional jets on over 700 daily flights to more than 130 cities throughout North America.