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Floor Manager

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B&M Retail

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need experience managing a small to medium team in retail, strong leadership, effective communication, flexibility, and the ability to motivate others in a fast-paced environment.
  • You will ensure excellent customer service, motivate your team, provide training, meet legal requirements, and achieve KPI targets to boost sales and store standards.

Requirements

  • Experience of managing a small to medium sized team, in a fast paced retail environment
  • The ability to think on your feet and motivate others
  • Effective communication skills
  • Strong leadership and organisation skills
  • A flexible approach and a ‘can do’ attitude

Responsibilities

  • Ensure high levels of customer satisfaction through the delivery of excellent customer service and store standards
  • Support the management of your team and motivate colleagues to increase sales and ensure efficiency
  • Provide colleagues in the team with the appropriate skills, knowledge and training
  • Operate and deliver processes that ensure the store meets all legal requirements
  • Have a strong knowledge and ability to deliver KPI’s

FAQs

What is the job title for this position?

The job title is Floor Manager.

Where is the store located?

The store is located in Ocotal Way, Swindon.

Is this a full-time position?

Yes, this is a full-time role.

What kind of experience do I need for this role?

You need experience managing a small to medium-sized team in a fast-paced retail environment.

What are the main responsibilities of a Floor Manager?

The main responsibilities include ensuring high levels of customer satisfaction, supporting and motivating your team, providing training, operating processes to meet legal requirements, and delivering key performance indicators (KPI’s).

What kind of career progression opportunities are available?

There are fantastic development opportunities with a clear progression pathway up to Deputy Store Manager and beyond.

What qualities are ideal candidates expected to have?

Ideal candidates should be enthusiastic, focused, driven team players with a passion for retail and delivering great service.

What kind of benefits does B&M offer?

B&M offers job stability, a clear career progression path, on-the-job training, store discounts, access to an exclusive colleague benefits portal, wellbeing support, and a stable 40-hour contract.

What is the store discount percentage for employees?

Employees receive a 10% store discount across all B&M and Heron Foods stores, with regular double discount events.

How does B&M support employee wellbeing?

B&M provides wellbeing support and guidance through their Employee Assistance Programme.

Does B&M offer flexible working patterns?

Yes, being flexible with your working pattern will be essential for this role.

Is B&M committed to diversity and inclusion?

Yes, B&M is committed to creating an inclusive and diverse environment for all colleagues.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

B&M Retail, is a retail company specialising in providing a diverse range of products at affordable prices. Their ultimate mission is to offer customers exceptional value on everyday goods, including home and garden essentials, clothing, electronics, and more. B&M Retail's purpose centres around making quality products accessible to a wide audience, enhancing the shopping experience with budget-friendly options. By prioritising affordability and variety, they aim to cater to the needs of diverse customer demographics, fostering a positive and inclusive retail environment.