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Floor Manager

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Kitopi

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai
  • Quick Apply

AI generated summary

  • You need 2-3 years in F&B, market knowledge, guest relations, strong communication skills, and the ability to motivate and integrate into a new work environment.
  • You will manage staff schedules, ensure service standards, conduct briefings, monitor cleanliness, address guest feedback, and control wastage, while facilitating smooth operations.

Requirements

  • Minimum 2-3 years experience within F&B industry/ lounges.
  • Ability to be integrated into the new work environment.
  • Good knowledge of the market.
  • Knowledge and skills in F&B Retail.
  • Has Guest portfolio & business relation.
  • Presentable, High interpersonal skills, and communication skills.
  • Highly Self-motivated with the ability to motivate others as well.

Responsibilities

  • Assist in scheduling reservations or special events.
  • Ensure that all aspects are communicated to the culinary team and to all employees.
  • Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule.
  • Assist Host staff with greeting and guest orientation during peak times of operation.
  • Organize all documentation for shift work daily including pre-shift reports, daily training topics, and shift floor plan, and update the staff with all new rules and circulars.
  • Ensure all staff are meeting all established standards of service.
  • Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details.
  • Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future.
  • Monitor and maintain cleanliness of dining area & work areas.
  • Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
  • Control product wastage used in the kitchen area as well as in the guest area.
  • Report any issues or grievances to the outlet manager.

FAQs

What is the primary responsibility of a Floor Manager at Kitopi?

The primary responsibility of a Floor Manager at Kitopi is to supervise various activities inside the outlet, ensuring customer satisfaction through the quality of products and services provided to guests, as well as managing staff and maximizing outlet profitability.

How many years of experience do I need to apply for this position?

A minimum of 2-3 years of experience within the Food & Beverage industry or lounges is required to apply for this position.

What kind of management skills are expected from a Floor Manager?

A Floor Manager should possess strong interpersonal and communication skills, the ability to motivate staff, and experience in workforce management to ensure a smoothly covered guest area as per shift and work schedules.

Is previous experience in the F&B retail sector necessary for this role?

Yes, knowledge and skills specific to the F&B retail sector are essential for this role.

Will the Floor Manager be involved in staff training and performance monitoring?

Yes, the Floor Manager will be responsible for monitoring and testing service skills of staff, as well as retraining and reinforcing all standards related to food quality and service details.

What are the expectations for cleanliness in the dining area?

The Floor Manager is expected to monitor and maintain cleanliness in both the dining area and work areas.

Are there any specific software or systems that a Floor Manager should be familiar with?

Familiarity with Kitopi’s proprietary Smart Kitchen Operating System (SKOS) and any other hospitality management software would be beneficial.

What is the reporting structure for the Floor Manager?

The Floor Manager reports any issues or grievances to the outlet manager.

Does the role involve customer interaction?

Yes, the Floor Manager will interact with guests to ensure satisfaction and handle any comments or complaints they may have.

Are there opportunities for growth within the company?

Yes, Kitopi is a rapidly growing company, which provides ample opportunities for career advancement as it continues to expand.

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Kitopi

Retail & Consumer Goods
Industry
5001-10,000
Employees
2018
Founded Year

Mission & Purpose

Kitopi is the world’s leading managed cloud kitchen platform - we partner with restaurants and food concepts to help them expand beyond borders in 14 days. Founded in 2018, our mission is to satisfy the world’s appetite and we currently work with over 150 brands to make this mission a reality. Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. We serve as enablers to our brand partners in the food market by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to help deliver exceptional food, on our customer’s terms. We are able to achieve this with our in-built, pioneering cloud kitchen technology - a first of its kind innovation, which we hope will help revolutionize and enhance the food tech industry globally. Our services have also expanded beyond the kitchen to include groceries - Shop Kitopi, subscription-based meal plans, and a first of its kind on-demand food court concept Mix ‘N’ Match. Kitopi currently operates more than 50 kitchens across the UAE, KSA, and Kuwait, thanks to more than 1000 amazing Kitopians.