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Floor Manager

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River Island

Sep 27

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Birmingham

AI generated summary

  • You should have management experience, strong leadership skills, an understanding of trends, VM experience, report analysis, problem-solving abilities, and a passion for excellent customer service.
  • You will drive sales, engage customers, maintain brand standards, manage performance, ensure health and safety compliance, adapt to change, and lead your team to achieve goals.

Requirements

  • Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
  • You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • Have a good understanding of the latest trends and our competitors
  • Have good leadership skills
  • Have experience in VM
  • Have experience in analysing reports and making commercial decision
  • Be able to work on your own initiative
  • Be a great communicator and be able to engage your team
  • Be passionate about delivering a world class experience to our customers
  • Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • Drive omni-channel sales and data capture through delivering the best service on the high street
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with the product
  • Achieve and enhance brand standards including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent driving succession, creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in the moment feedback
  • Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast paced and purposeful approach
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager /expert and utilise team input when required
  • Be well organised and capable of planning efficiently to deliver results

FAQs

What is the main responsibility of a Floor Manager at River Island?

The Floor Manager is primarily responsible for driving omni-channel sales, increasing customer engagement, achieving brand standards, and ensuring a safe retail environment while managing performance and leading the team.

What experience do I need to apply for the Floor Manager position?

You need previous experience at Floor Manager level or as an experienced Supervisor/Team Leader, or have experience in a small Store/Deputy Manager role looking to move into a larger turnover environment.

Is training provided for new Floor Managers?

Yes, River Island supports upskilling through on-the-job training and opportunities for formal qualifications.

What can I expect in terms of employee benefits?

Benefits include a generous 50% staff discount, access to RI Rewards, additional support through the Family Hub, a contributory private pension scheme, and 28-30 days of paid holiday, among others.

Are there opportunities for career progression at River Island?

Yes, River Island focuses on career progression and offers various opportunities both in retail and at the head office.

What is the company culture like at River Island?

River Island promotes a supportive and inclusive culture with initiatives like Kindness Cupboards for basic needs, a commitment to well-being, and a focus on equality of opportunity for all employees.

How does River Island ensure a safe working environment?

The company is committed to safeguarding all employees, fulfilling obligations under the Prevent duty, and promoting British Values such as democracy and mutual respect.

Are there any specific leadership skills required for the Floor Manager role?

Yes, strong leadership skills are crucial as the Floor Manager is expected to coach and develop team talent, manage performance, and inspire teamwork to achieve goals.

What key traits are ideal for a successful Floor Manager?

Ideal traits include a passion for customer service, good communication, strong decision-making abilities, adaptability, and the capacity to manage pressure while solving problems effectively.

Does River Island support diversity and inclusion?

Yes, River Island is committed to creating a diverse community and welcomes applications from individuals of all backgrounds, ensuring equality of opportunity and considering flexible working requests.

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River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.