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Floor Manager

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River Island

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Brighton & Hove

AI generated summary

  • You should have Floor Manager experience or be an advanced Supervisor, strong leadership, VM skills, report analysis, initiative, communication, and customer service passion.
  • You will drive sales, engage customers, maintain brand standards, manage performance, support teams, ensure compliance, and adapt to challenges while leading a fast-paced retail environment.

Requirements

  • - Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
  • - You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • - Have a good understanding of the latest trends and our competitors
  • - Have good leadership skills
  • - Have experience in VM
  • - Have experience in analysing reports and making commercial decision
  • - Be able to work on your own initiative
  • - Be a great communicator and be able to engage your team
  • - Be passionate about delivering a world class experience to our customers
  • - Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • Drive omni-channel sales and data capture through delivering the best service on the high street
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with the product
  • Achieve and enhance brand standards including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent driving succession, creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in the moment feedback
  • Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast paced and purposeful approach
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager /expert and utilise team input when required
  • Be well organised and capable of planning efficiently to deliver results

FAQs

What qualities are important for a Floor Manager at River Island?

We are looking for someone with strong leadership skills, a good understanding of the latest trends and our competitors, experience in visual merchandising, and the ability to engage and communicate effectively with the team.

Is previous management experience required for this position?

Yes, we prefer candidates with previous experience at Floor Manager level or experienced Supervisors/ Team Leaders looking for their next step up.

What type of sales strategy is expected from the Floor Manager?

The Floor Manager is expected to drive omni-channel sales, increase conversion rates through customer engagement, and deliver the best service on the high street.

What benefits do you offer to employees?

We offer generous 50% staff discount, RI Rewards, enhanced maternity/paternity support, holiday days, pension contributions, and opportunities for progression and training.

How does River Island promote employee well-being?

River Island promotes well-being through initiatives like Kindness Cupboards, discounts on everyday expenses, and dedicated support from the Retail Trust for all employees.

Are there opportunities for career progression in this role?

Yes, there is a strong focus on progression throughout Retail and Head Office, with support for upskilling and qualifications provided.

What is the holiday policy for this position?

Employees are entitled to 28 days of paid holiday in the UK, 30 days in ROI, which includes bank holidays, with the option to buy additional holiday.

What is expected regarding compliance and decision-making?

The Floor Manager must deliver 100% compliance in line with all company policies and processes, implement company decisions, and be well-organized to deliver results.

How does River Island approach diversity and inclusion?

River Island is committed to equality of opportunity and welcomes applications from individuals of all backgrounds. We promote a diverse community where everyone belongs.

What safety measures are in place for staff?

River Island is committed to the safeguarding of all employees and promotes an environment adhering to British Values, including democracy and mutual respect.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.