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Floor Manager

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River Island

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Milton Keynes

AI generated summary

  • You should have prior Floor Manager or relevant supervisory experience, leadership skills, VM experience, trend awareness, analytical abilities, strong communication, and a passion for customer service.
  • You will drive sales, enhance customer engagement, manage team performance, ensure compliance, and make informed decisions to boost profit and maintain brand standards.

Requirements

  • - Previous experience at Floor Manager level or be an experienced Supervisor/ Team Leader looking for your next step up
  • - You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • - Have a good understanding of the latest trends and our competitors
  • - Have good leadership skills
  • - Have experience in VM
  • - Have experience in analysing reports and making commercial decisions
  • - Be able to work on your own initiative
  • - Be a great communicator and be able to engage your team
  • - Be passionate about delivering a world class experience to our customers
  • - Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • Drive omni- channel sales and data capture through delivering the best service on the high street
  • Increase conversion through customer engagement and spreading the joy of fashion
  • Inspire customers using both verbal and visual engagement with the product
  • Achieve and enhance brand standards including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that will increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
  • Coach and develop talent driving succession, creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in the moment feedback
  • Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • Ability to operate within different roles
  • Recognise and adjust to change
  • Ability to learn quickly, thoroughly and deliver the detail
  • Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • Adaptability to variation in work, requiring you to be multi-skilled
  • Fast paced and purposeful approach
  • Deliver 100% compliance inline to all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager /expert and utilise team input when required
  • Be well organised and capable of planning efficiently to deliver results

FAQs

What is the primary focus of the Floor Manager role at River Island?

The primary focus is to drive omni-channel sales and enhance customer engagement by delivering the best service on the high street while achieving brand standards and supporting strategic actions to meet targets.

What leadership qualities are expected from a Floor Manager?

A Floor Manager is expected to coach and develop talent, motivate their team, manage performance, and lead by example with a hands-on approach while supporting the management team.

Is experience in visual merchandising important for this role?

Yes, having experience in visual merchandising is one of the preferred qualifications for a Floor Manager.

What kind of working environment does River Island promote for its employees?

River Island promotes an inclusive and supportive working environment where all Islanders can thrive and feel part of a diverse community.

Are there opportunities for career progression within the company?

Yes, there are many opportunities for career progression throughout Retail and Head Office, with support for upskilling through on-the-job training and qualifications.

What benefits does River Island offer its employees?

Benefits include a generous staff discount, RI Rewards, a contributory pension scheme, holiday entitlement, family support, and initiatives to promote well-being.

How does River Island ensure a safe working environment?

River Island is committed to safeguarding all employees and fulfilling its obligations under the Prevent duty, promoting British Values and encouraging an inclusive workplace.

What is the expected level of decision-making for a Floor Manager?

A Floor Manager is expected to deliver 100% compliance with company policies, implement decisions responsibly, and plan efficiently to achieve results.

Can Floor Managers work independently?

Yes, they should be able to work on their own initiative and manage decision-making and problem-solving effectively.

What cultural initiatives does River Island have in place to support employees?

River Island has initiatives like the Kindness Cupboards for basic needs, the Giver Island scheme for charitable contributions, and comprehensive family support policies.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.