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Floor Manager

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River Island

1mo ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You need strong leadership skills, excellent communication abilities, retail experience, a customer-focused mindset, and the capacity to manage a team effectively in a fast-paced environment.
  • You will oversee daily operations, manage staff, ensure excellent customer service, maintain stock levels, and achieve sales targets while creating a positive shopping environment.

Requirements

  • - Previous experience at Floor Manager level or be an experienced Supervisor/Team Leader looking for your next step up
  • - You may also be a small Store/Deputy Manager looking to move into a larger turnover environment
  • - Have a good understanding of the latest trends and our competitors
  • - Have good leadership skills
  • - Have experience in VM
  • - Have experience in analysing reports and making commercial decision
  • - Be able to work on your own initiative
  • - Be a great communicator and be able to engage your team
  • - Be passionate about delivering a world class experience to our customers
  • - Ability to make decisions, problem solve and take accountability with good planning skills

Responsibilities

  • - Drive omni- channel sales and data capture through delivering the best service on the high street
  • - Increase conversion through customer engagement and spreading the joy of fashion
  • - Inspire customers using both verbal and visual engagement with the product
  • - Achieve and enhance brand standards including strong visuals
  • - Support achieving targets and drive key results through implementing strategic actions
  • - Use reports to make commercial and financial decisions that will increase profit
  • - Be aware of cost control, how to drive and protect profit
  • - Be fully responsible for all areas of retail risk and health & safety
  • - Coach and develop talent driving succession, creating strong teams
  • - Support the management team and take accountability in their absence
  • - Lead a team by motivating and encouraging teamwork to achieve goals
  • - Manage performance and give in the moment feedback
  • - Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
  • - Ability to operate within different roles
  • - Recognise and adjust to change
  • - Ability to learn quickly, thoroughly and deliver the detail
  • - Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
  • - Adaptability to variation in work, requiring you to be multi-skilled
  • - Fast paced and purposeful approach
  • - Deliver 100% compliance inline to all Company policies and processes
  • - Implement company decisions and take responsibility
  • - Seek advice from line Manager /expert and utilise team input when required
  • - Be well organised and capable of planning efficiently to deliver results

FAQs

What is the primary responsibility of a Floor Manager at River Island?

The primary responsibility of a Floor Manager at River Island is to drive omni-channel sales and data capture by delivering exceptional customer service, increasing conversion rates through customer engagement, and maintaining brand standards, including strong visual merchandising.

What kind of experience is required to apply for the Floor Manager position?

Candidates should have previous experience at the Floor Manager level or be an experienced Supervisor/Team Leader looking for the next step in their career. Small Store/Deputy Managers seeking to move into a larger turnover environment are also encouraged to apply.

What leadership qualities are valued for this role?

Strong leadership skills are essential, including the ability to coach and develop talent, motivate team members, manage performance, and lead by example through a hands-on approach.

How does the Floor Manager position contribute to commercial success?

The Floor Manager uses reports to make informed commercial and financial decisions, drives targets through strategic actions, and is responsible for cost control to protect profit margins.

What type of work environment is River Island promoting?

River Island promotes a diverse and supportive work environment, emphasizing values such as mutual respect and tolerance, with initiatives like Kindness Cupboards for employees in need and support for various family setups.

Are there opportunities for career progression within River Island?

Yes, River Island offers opportunities for progression throughout Retail and Head Office, including support for upskilling through on-the-job training and qualifications.

What benefits are provided to employees?

Employees receive a generous 50% staff discount, access to the RI Rewards program, enhanced family support, a contributory private pension scheme, and 28-30 days of paid holiday, among other benefits.

How important is adaptability in the Floor Manager role?

Adaptability is crucial as the role requires the ability to operate in different capacities, manage challenges under pressure, and adjust quickly to changing circumstances while finding solutions.

What kind of decision-making skills are necessary for this position?

Floor Managers must deliver 100% compliance with company policies, implement decisions responsibly, seek advice when needed, and effectively plan to deliver results.

How does River Island ensure employee safety and well-being?

River Island is committed to the safeguarding of all employees by promoting British Values, encouraging equality of opportunity, and taking flexible working requests into consideration, as long as operational requirements allow.

River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.