Logo of Huzzle

Home

Matches

Explore

Manage

Floor Manager - Belfast

image

MANGO

2mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Belfast
  • Quick Apply

AI generated summary

  • You should be dynamic, enthusiastic, target-oriented, and skilled in team motivation and communication, with adaptability and a desire for professional growth in a fast-paced retail environment.
  • You’ll ensure excellent customer service, train staff, manage tasks, meet sales targets, communicate team updates, and prioritize customer needs to drive store performance.

Requirements

  • We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store.
  • If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

Responsibilities

  • To ensure and provide an excellent level of customer service in the store
  • To ensure the team possesses good product knowledge and is aware of the key performance indicators.
  • To be familiar with and offer services according to the needs of customers in order to maximise sales.
  • To organise and distribute tasks and positions to each member of the team
  • To ensure that sales targets are implemented, achieved and exceeded in store
  • To prioritise customer service above all other tasks
  • To communicate actively with the team and pass on any information that may affect sales.
  • To coach each employee in their training and development, leading by example

FAQs

What are the main responsibilities of a Floor Manager in Belfast?

The main responsibilities include ensuring excellent customer service, providing team product knowledge, maximizing sales through customer engagement, organizing tasks for team members, achieving and exceeding sales targets, prioritizing customer service, communicating effectively with the team, and coaching employees in their training and development.

What qualities will make a candidate successful in this role?

A successful candidate will be dynamic, enthusiastic, and passionate about people. They should thrive in fast-paced environments, be target-oriented, possess strong motivation skills, and have the ability to adapt to changes while ensuring the team works towards common store goals.

Is experience in retail required for the Floor Manager position?

While the job description does not specify required experience, previous experience in retail management or customer service roles would be beneficial, especially in motivating teams and achieving sales targets.

How important is teamwork in this role?

Teamwork is crucial in the Floor Manager role as the position involves organizing team tasks, communicating key information, coaching employees, and fostering a collaborative environment to achieve common goals.

What kind of development opportunities are offered to a Floor Manager?

The role offers opportunities for both professional and personal development within a dynamic fashion retail company that is in full expansion, allowing individuals to grow as leaders and in their career.

What should a candidate expect in terms of store targets?

A candidate should expect to implement, achieve, and strive to exceed sales targets within the store, making it a priority to ensure that customer service remains at the forefront of these efforts.

How does this position involve customer interaction?

The Floor Manager is responsible for prioritizing customer service, engaging with customers to understand their needs, and ensuring that the team provides effective service, which is critical for maximizing sales and customer satisfaction.

What type of training will be provided for new managers?

While the job description does not detail training specifics, it is expected that new managers will receive coaching and guidance in team development, customer service practices, and achieving sales targets as part of their onboarding process.

Can you describe the work environment for this position?

The work environment is dynamic and fast-paced, focused on retail, where the Floor Manager will experience a combination of team leadership, customer interaction, and sales-driven activities.

What are the key performance indicators that the team should be aware of?

While the specific KPIs are not mentioned in the job description, they typically involve metrics related to sales, customer satisfaction, inventory management, and overall store performance, which the team should understand to align their efforts effectively.

MANGO

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts
Industry
10,001+
Employees

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.