FAQs
What are the main responsibilities of a Floor Manager in Belfast?
The main responsibilities include ensuring excellent customer service, providing team product knowledge, maximizing sales through customer engagement, organizing tasks for team members, achieving and exceeding sales targets, prioritizing customer service, communicating effectively with the team, and coaching employees in their training and development.
What qualities will make a candidate successful in this role?
A successful candidate will be dynamic, enthusiastic, and passionate about people. They should thrive in fast-paced environments, be target-oriented, possess strong motivation skills, and have the ability to adapt to changes while ensuring the team works towards common store goals.
Is experience in retail required for the Floor Manager position?
While the job description does not specify required experience, previous experience in retail management or customer service roles would be beneficial, especially in motivating teams and achieving sales targets.
How important is teamwork in this role?
Teamwork is crucial in the Floor Manager role as the position involves organizing team tasks, communicating key information, coaching employees, and fostering a collaborative environment to achieve common goals.
What kind of development opportunities are offered to a Floor Manager?
The role offers opportunities for both professional and personal development within a dynamic fashion retail company that is in full expansion, allowing individuals to grow as leaders and in their career.
What should a candidate expect in terms of store targets?
A candidate should expect to implement, achieve, and strive to exceed sales targets within the store, making it a priority to ensure that customer service remains at the forefront of these efforts.
How does this position involve customer interaction?
The Floor Manager is responsible for prioritizing customer service, engaging with customers to understand their needs, and ensuring that the team provides effective service, which is critical for maximizing sales and customer satisfaction.
What type of training will be provided for new managers?
While the job description does not detail training specifics, it is expected that new managers will receive coaching and guidance in team development, customer service practices, and achieving sales targets as part of their onboarding process.
Can you describe the work environment for this position?
The work environment is dynamic and fast-paced, focused on retail, where the Floor Manager will experience a combination of team leadership, customer interaction, and sales-driven activities.
What are the key performance indicators that the team should be aware of?
While the specific KPIs are not mentioned in the job description, they typically involve metrics related to sales, customer satisfaction, inventory management, and overall store performance, which the team should understand to align their efforts effectively.