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FMU/Antenatal Receptionist

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Liverpool Women's NHS Foundation Trust

Sep 9

  • Job
    Full-time
    Entry Level
  • Liverpool

AI generated summary

  • You must be an excellent communicator, computer literate, quick to learn K2, Digicare, Outlook, Excel, provide high customer service, have an exceptional phone manner, and a caring nature.
  • You will book and schedule clinic appointments, ensuring a chronological system for efficient scheduling and support for patients.

Requirements

  • - Excellent communicator
  • - Computer literate
  • - Ability to quickly learn several different systems, including K2, Digicare, Outlook and Excel
  • - Very high standard of customer service skills
  • - Exceptional telephone manner
  • - Calm, understanding and caring nature

Responsibilities

  • The post holder will be responsible for the booking and scheduling of appointments.
  • The post holder will be required to support with the chronological booking and scheduling of clinic appointments.

FAQs

What are the primary responsibilities of the FMU/Antenatal Receptionist?

The primary responsibilities include booking and scheduling appointments, being the first point of contact for patients, and providing excellent customer service.

What are the required skills for the FMU/Antenatal Receptionist position?

The required skills include excellent communication, computer literacy, and the ability to quickly learn various systems such as K2, Digicare, Outlook, and Excel.

What are the working hours for the FMU/Antenatal Receptionist role?

The working hours are Monday to Friday, from 8:00 am to 6:00 pm.

Is previous experience in the NHS required for this role?

Previous experience in the NHS is not explicitly stated as a requirement, but it may be beneficial for understanding the environment.

How does Liverpool Women’s NHS Foundation Trust support the development of its staff?

The Trust is constantly innovating and evolving its services and has launched new strategies aimed at providing detailed long-term plans for service development, indicating a commitment to staff growth and service excellence.

Is there a specific dress code for the FMU/Antenatal Receptionist position?

The job description does not specify a dress code; however, as a receptionist in a healthcare setting, professional attire is typically expected.

What types of technology will the Receptionist need to use?

The Receptionist will need to use various systems including K2, Digicare, Outlook, and Excel.

Is customer service experience necessary for this position?

Yes, a very high standard of customer service skills and an exceptional telephone manner are required for this position.

How can I find out more about the Liverpool Women’s NHS Foundation Trust?

You can learn more about the Trust by watching the provided video and reviewing the online brochure linked in the job description.

Will I receive training for the systems used in this role?

While the job description does indicate the need to quickly learn different systems, specific details about training are not provided. However, training is likely part of the onboarding process.

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Liverpool Women's NHS Foundation Trust

The best people, giving the safest care, providing outstanding experiences

Science & Healthcare
Industry
1001-5000
Employees
1995
Founded Year

Mission & Purpose

Liverpool Women's NHS Foundation Trust specializes in women's health services, including maternity, gynecology, and neonatal care. Their mission is to provide high-quality, compassionate care tailored to the needs of women and their families. They aim to advance healthcare through excellence in clinical care, research, and education, ensuring the best possible outcomes and experiences for their patients.