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Fragrance Adviser

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Superdrug

Jan 2

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have an interest in fragrance, strong communication skills, a passion for retail, adaptability, and a desire to learn. Piercing services are optional with training provided.
  • You will provide exceptional customer service at the fragrance counter, advise on products, encourage add-on sales, maintain store presentation, and support management in achieving targets.

Requirements

  • Experience or interest in fragrance
  • Confident and clear communication skills
  • Passionate about retail and customer service
  • Desire to learn and improve your knowledge/skills in fragrance
  • Willingness to carry out piercing services for our customers (training provided) (optional)
  • Flexible in working hours and adaptable to change

Responsibilities

  • Our Fragrance Advisers use their extensive knowledge and training to advise customers on the perfumes and other products for them. We want to ensure that our customers leave with “That Superdrug Feeling” – this means they receive exceptional customer service.
  • Your role at Superdrug as a Fragrance Adviser is all about serving customers mostly at the fragrance counter where you will deliver excellent service and encourage add on sales. You will also ensure that the fragrance counter and wider store is well merchandised, and a high level of presentation is always maintained. In addition, you will be involved in supporting the management team to achieve store targets. To support your development, you’ll also have the opportunity to be trained in ear and nose piercing to support our fast-growing piercing business in store (optional).

FAQs

What are the working hours for the Fragrance Adviser position?

The Fragrance Adviser position involves working 16 hours a week, with opportunities to work more hours. The shifts include Monday to Friday AM/PM, Saturday AM/PM, and Sunday AM/PM.

What is the salary range for this role?

The salary for the Fragrance Adviser role ranges from £8.75 to £11.85 per hour.

What responsibilities will I have as a Fragrance Adviser?

As a Fragrance Adviser, your responsibilities will include advising customers on perfumes, providing exceptional customer service, maintaining the presentation of the fragrance counter and store, encouraging add-on sales, and supporting the management team to achieve store targets.

Is experience in fragrance necessary to apply?

Experience in fragrance is preferred, but a strong interest in fragrance and a desire to learn are also acceptable for this role.

Will I receive training for this position?

Yes, you will receive excellent training as part of your role, including optional training in ear and nose piercing to support our fast-growing piercing business.

What kind of discounts do employees receive?

Employees receive up to 30% discount for themselves and a nominated friend or family member.

Are there holiday benefits for employees?

Yes, employees are entitled to up to 28 days of holiday.

What support is offered in terms of sick pay?

Enhanced company sick pay and support for pregnancy loss are provided as part of the employee benefits.

Is the role flexible in terms of working hours?

Yes, the role requires flexibility in working hours and adaptability to change.

What is Wagestream and how does it benefit employees?

Wagestream is a tool that allows employees to track their earnings in real-time, access a percentage of their pay as they earn it, learn financial management tips, and save directly from their pay into pots for the future.

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Superdrug

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our purpose is quite simply to be the best in everyday accessible beauty and health. We are committed to bring innovation and the latest styles and trends to every high street in the UK and Southern Ireland at fantastic prices. As well as the best big beauty and health brands, our customers will also find a host of exclusive products that they won’t find anywhere else. Plus our Superdrug Own Brand collection is not only great value, it is excellent quality and all our beauty and toiletries Own Brand products carry the leaping bunny symbol which show they are certified by Cruelty Free International. We currently have over 800 stores including stores in the Republic Of Ireland and employ 12,500 colleagues. 200 stores have pharmacies with pharmacy consulting rooms. We currently have 15 stores with nurse clinics offering health checks but there’s much more to who we are. At Superdrug we’re part of the biggest health and beauty retailer in the world – A.S. Watson Group, operating retail stores across Europe and Asia. A key element to our brand's success is ensuring that our team is trained to give customers the service and quality they deserve. Through our retail academy team members are given the skills, confidence and knowledge to offer customers the best beauty and health advice on the high street.