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Fragrance advisor

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Superdrug

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Plymouth

AI generated summary

  • You should have an interest in fragrance, strong communication skills, a passion for retail, a desire to learn, and flexibility in hours. Willingness to learn piercing is optional.
  • You will advise customers on fragrances, ensure excellent service, maintain the fragrance counter's presentation, support store targets, and have optional training in ear and nose piercing.

Requirements

  • Experience or interest in fragrance
  • Confident and clear communication skills
  • Passionate about retail and customer service
  • Desire to learn and improve your knowledge/skills in fragrance
  • Willingness to carry out piercing services for our customers (training provided) (optional)
  • Flexible in working hours and adaptable to change

Responsibilities

  • Our Fragrance Advisers use their extensive knowledge and training to advise customers on the perfumes and other products for them.
  • We want to ensure that our customers leave with “That Superdrug Feeling” – this means they receive exceptional customer service.
  • Your role at Superdrug as a Fragrance Adviser is all about serving customers mostly at the fragrance counter where you will deliver excellent service and encourage add on sales.
  • You will also ensure that the fragrance counter and wider store is well merchandised, and a high level of presentation is always maintained.
  • In addition, you will be involved in supporting the management team to achieve store targets.
  • To support your development, you’ll also have the opportunity to be trained in ear and nose piercing to support our fast-growing piercing business in store (optional).

FAQs

What are the working hours for the Fragrance Advisor position?

The working hours are 8 hours a week, with opportunities to work more, including weekdays and weekends.

What is the hourly wage for the Fragrance Advisor position?

The salary ranges from £8.75 to £11.85 per hour.

What qualifications or experience do I need to apply?

You should have experience or interest in fragrance, confident communication skills, and a passion for retail and customer service.

Is there an opportunity for training in additional services?

Yes, you will have the opportunity to be trained in ear and nose piercing to support the store's fast-growing piercing business, although this is optional.

What benefits do Fragrance Advisors receive?

Benefits include up to 28 days of holiday, up to 30% discount for you and a nominated friend or family member, excellent training, sales incentives, and enhanced company sick pay.

Is there flexibility in the working hours?

Yes, you are expected to be flexible in your working hours and adaptable to change.

Will I have the opportunity for career progression?

Yes, working as a Fragrance Advisor can lead to further opportunities for progression within the company.

How does Superdrug support employees in managing their earnings?

Superdrug provides access to Wagestream, a tool that allows you to track your earnings in real-time and access a percentage of your pay as you earn it.

What is the focus of the Fragrance Advisor role?

The focus is on delivering exceptional customer service at the fragrance counter, advising customers, encouraging add-on sales, and maintaining high presentation and merchandising standards.

Where can I find more information about data management?

For information on how Superdrug manages and stores your data, please visit www.superdrug.jobs/privacy-policy/.

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Superdrug

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our purpose is quite simply to be the best in everyday accessible beauty and health. We are committed to bring innovation and the latest styles and trends to every high street in the UK and Southern Ireland at fantastic prices. As well as the best big beauty and health brands, our customers will also find a host of exclusive products that they won’t find anywhere else. Plus our Superdrug Own Brand collection is not only great value, it is excellent quality and all our beauty and toiletries Own Brand products carry the leaping bunny symbol which show they are certified by Cruelty Free International. We currently have over 800 stores including stores in the Republic Of Ireland and employ 12,500 colleagues. 200 stores have pharmacies with pharmacy consulting rooms. We currently have 15 stores with nurse clinics offering health checks but there’s much more to who we are. At Superdrug we’re part of the biggest health and beauty retailer in the world – A.S. Watson Group, operating retail stores across Europe and Asia. A key element to our brand's success is ensuring that our team is trained to give customers the service and quality they deserve. Through our retail academy team members are given the skills, confidence and knowledge to offer customers the best beauty and health advice on the high street.