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Fraud Prevention Analyst I (Remote)

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Ohio
    Remote

Requirements

  • Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position
  • OR High School Diploma or GED and 6 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position
  • Experience in training and monitoring offshore fraud teams
  • Experience managing inbound fraud calls in a call center environment
  • Knowledge of various payment channels
  • Familiarity with Bank policies, procedures, and practices including related industry and regulatory issues
  • Knowledge of Bank systems and applications
  • Ability to quickly grasp new vendor software

Responsibilities

  • Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.
  • Fraud Prevention - Investigates potential fraud, risk, or internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities.
  • Business Support - Serves as a point of contact for associates or clients to discuss and resolve fraudulent activity. Protects compromised accounts in order to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques.
  • Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends.

FAQs

What is the primary focus of the Fraud Prevention Analyst I role?

The primary focus of the Fraud Prevention Analyst I role is to analyze transactions in multiple payment channels to detect suspicious or high-risk activity, investigate potential fraud, communicate effectively with clients and associates, and protect compromised accounts to prevent further fraudulent transactions.

In which locations can this remote position be hired?

This remote position may only be hired in North Carolina or Ohio.

What are the main responsibilities of this position?

The main responsibilities include analyzing transactions, investigating potential fraud, serving as a point of contact for fraudulent activity discussions, and tracking metrics for reporting purposes.

What educational qualifications are required for this role?

A Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position are required, or a High School Diploma or GED with 6 years of relevant experience.

Are there any preferred qualifications for this job?

Yes, preferred qualifications include experience in training and monitoring offshore fraud teams, managing inbound fraud calls in a call center environment, knowledge of various payment channels, familiarity with bank policies and practices, knowledge of bank systems and applications, and the ability to quickly grasp new vendor software.

What kind of experience is considered relevant for applicants?

Relevant experience includes Branch Operations, Bank Fraud Prevention, or working as a Teller.

How does this role contribute to fraud prevention?

This role contributes to fraud prevention by investigating high-risk transactions, determining actions to mitigate risks, protecting compromised accounts, and ensuring compliance with bank regulations throughout loss prevention activities.

What kind of training responsibilities does this position have?

This position includes monitoring and training offshore fraud teams to ensure effective fraud prevention practices are implemented.

Will this position entail communication with external parties?

Yes, this position will involve direct communication with clients, associates, and peer bank contacts to discuss and resolve issues related to fraudulent activity.

Where can I find more information about the benefits offered to associates?

More information regarding the benefits offerings can be found on the First Citizens careers website under the benefits section: https://jobs.firstcitizens.com/benefits.

Finance
Industry
10,001+
Employees
1898
Founded Year

Mission & Purpose

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens is the largest family-controlled bank in the United States, providing a unique legacy of strength, stability and long-term thinking that has spanned generations. We offer an array of general banking services including a network of 500-plus branches in 23 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $215 billion in assets.

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