FAQs
What is the primary focus of the Fraud Prevention Analyst I role?
The primary focus of the Fraud Prevention Analyst I role is to analyze transactions in multiple payment channels to detect suspicious or high-risk activity, investigate potential fraud, communicate effectively with clients and associates, and protect compromised accounts to prevent further fraudulent transactions.
In which locations can this remote position be hired?
This remote position may only be hired in North Carolina or Ohio.
What are the main responsibilities of this position?
The main responsibilities include analyzing transactions, investigating potential fraud, serving as a point of contact for fraudulent activity discussions, and tracking metrics for reporting purposes.
What educational qualifications are required for this role?
A Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position are required, or a High School Diploma or GED with 6 years of relevant experience.
Are there any preferred qualifications for this job?
Yes, preferred qualifications include experience in training and monitoring offshore fraud teams, managing inbound fraud calls in a call center environment, knowledge of various payment channels, familiarity with bank policies and practices, knowledge of bank systems and applications, and the ability to quickly grasp new vendor software.
What kind of experience is considered relevant for applicants?
Relevant experience includes Branch Operations, Bank Fraud Prevention, or working as a Teller.
How does this role contribute to fraud prevention?
This role contributes to fraud prevention by investigating high-risk transactions, determining actions to mitigate risks, protecting compromised accounts, and ensuring compliance with bank regulations throughout loss prevention activities.
What kind of training responsibilities does this position have?
This position includes monitoring and training offshore fraud teams to ensure effective fraud prevention practices are implemented.
Will this position entail communication with external parties?
Yes, this position will involve direct communication with clients, associates, and peer bank contacts to discuss and resolve issues related to fraudulent activity.
Where can I find more information about the benefits offered to associates?
More information regarding the benefits offerings can be found on the First Citizens careers website under the benefits section: https://jobs.firstcitizens.com/benefits.