FAQs
What is the starting salary for the Front Desk Agent position?
The starting salary for the Front Desk Agent position is $16.00 per hour.
What are the required qualifications for this position?
A high school diploma or equivalent is preferred, with a college degree also preferred. Two years of experience in the hospitality industry in a supervisory capacity is required.
Is there any training provided for new employees?
Yes, all Front Desk team members receive proper training with an emphasis on detail to ensure service levels consistent with company standards.
What type of schedule is expected for this position?
The Front Desk Agent must have open availability and be able to work a flexible schedule that includes overnight shifts, weekends, holidays, and fluctuating days off.
What benefits are offered to employees on Day 1?
Employees receive medical, dental, and vision benefits starting on Day 1, along with other perks such as an Uber benefit for nearby metro stops and recognition programs.
Is customer service experience necessary for this role?
Yes, excellent customer service and interpersonal skills are required for the Front Desk Agent position.
Are there advancement opportunities within the company?
Yes, PENN Entertainment offers career opportunities and advancement programs for its employees.
What are the responsibilities of the Front Desk Agent?
Responsibilities include overseeing Front Desk operations, providing direction and support to team members, ensuring proper training, managing guest check-ins/check-outs, and handling customer complaints among other duties.
Do I need knowledge of the casino or hotel industry to apply?
While not mandatory, knowledge of the casino/hotel industry is strongly preferred for this position.
How can I learn more about the company's values and initiatives?
You can learn more about the values of diversity and sustainability that the company is committed to by visiting their website or following them on their social media platforms.