FAQs
What are the main responsibilities of a Front Desk Agent?
The main responsibilities include checking guests in and out, assisting with reservations, being the primary contact for guests, preparing accurate shift handovers, communicating with other departments, maintaining the operations system, and ensuring a fun work atmosphere.
What qualifications do I need for this position?
Ideally, you should have experience in the hotel and gastronomy sector, preferably with a hotel management training background. Knowledge of front office operations and systems like Opera is also beneficial.
What language skills are required for this role?
Very good knowledge of German and English is required, and knowledge of additional languages is welcomed.
Is previous experience in the hotel industry necessary?
Previous experience in the hotel and gastronomy field is preferred, as it aids in effectively performing the role.
What kind of work environment can I expect?
You can expect a collaborative and equal work environment where supervisors, employees, and guests interact on the same level, with a focus on community and eco-friendliness.
Are there opportunities for professional development?
Yes, there are good development opportunities within the internationally operating and expanding hotel chain, along with regular training and team-building events.
What does the dress code look like for this position?
The dress code is casual, featuring jeans, sneakers, and a polo shirt.
Are meals provided during shifts?
Yes, employees receive free meals during their breaks.
Will I receive any transport benefits?
Yes, there is a travel cost allowance or a public transport ticket provided.
How does the company promote employee feedback?
The company encourages an ideas management and feedback culture, allowing employees to share their thoughts and contribute to the workplace.