FAQs
What is the primary responsibility of a Front Desk Associate at Planet Fitness?
The primary responsibility of a Front Desk Associate is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
What characteristics make someone a good fit for this role?
A good fit for this role would be someone who exhibits a positive attitude, has a passion for delivering exceptional experiences, is punctual and reliable, handles interactions with diplomacy, communicates effectively, and is motivated to help others achieve their goals.
Is previous experience in a customer service environment required?
While 6-12 months of experience in a customer service environment is preferred, it is not an absolute requirement.
What are the typical daily tasks for a Front Desk Associate?
Daily tasks include greeting members and guests, assisting with inquiries, promoting the Judgement Free Zone®, resolving concerns, answering phones, performing membership-related functions, conducting prospective member tours, and maintaining cleanliness within the club.
Are there any certification requirements for this position?
Yes, candidates must be willing to become CPR/AED Certified, with training provided by Planet Fitness.
What are the physical demands of the Front Desk Associate role?
The physical demands include continual standing and moving throughout the club, communicating with members and guests, lifting up to 75 pounds, and frequent cleaning and sanitizing of equipment and facilities.
What benefits are available for Front Desk Associates?
Benefits include medical, dental, and vision insurance (for full-time employees), vacation/sick time/holiday pay, free Black Card membership, a 401(k) retirement savings plan, employee perks, and participation in team-building events.
What kind of environment can I expect at Planet Fitness?
You can expect a supportive and engaging environment that emphasizes health and wellbeing, where everyone feels like they belong and is part of a Judgement Free Zone®.
Is there an age requirement for this position?
Yes, applicants must be 18 years of age or older to apply for the Front Desk Associate position.
Are employees required to follow health and safety protocols?
Yes, every team member is responsible for contributing to a safe and healthy workplace by following applicable policies and protocols and reporting any unsafe conditions.