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Front Desk Associate

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  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • You exhibit a positive and upbeat attitude.
  • You have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • You pride yourself on your work while being punctual, reliable, and dependable.
  • You handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • You act with integrity and show respect to everyone around you.
  • You exhibit strong communication skills and have an ability to listen and empathize.
  • You inspire and motivate others to achieve their goals.
  • You are a quick study with the ability to apply what you have learned during online and hands-on training.
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

Responsibilities

  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

FAQs

What is the primary responsibility of a Front Desk Associate at Planet Fitness?

The primary responsibility of a Front Desk Associate is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

What characteristics make someone a good fit for this role?

A good fit for this role would be someone who exhibits a positive attitude, has a passion for delivering exceptional experiences, is punctual and reliable, handles interactions with diplomacy, communicates effectively, and is motivated to help others achieve their goals.

Is previous experience in a customer service environment required?

While 6-12 months of experience in a customer service environment is preferred, it is not an absolute requirement.

What are the typical daily tasks for a Front Desk Associate?

Daily tasks include greeting members and guests, assisting with inquiries, promoting the Judgement Free Zone®, resolving concerns, answering phones, performing membership-related functions, conducting prospective member tours, and maintaining cleanliness within the club.

Are there any certification requirements for this position?

Yes, candidates must be willing to become CPR/AED Certified, with training provided by Planet Fitness.

What are the physical demands of the Front Desk Associate role?

The physical demands include continual standing and moving throughout the club, communicating with members and guests, lifting up to 75 pounds, and frequent cleaning and sanitizing of equipment and facilities.

What benefits are available for Front Desk Associates?

Benefits include medical, dental, and vision insurance (for full-time employees), vacation/sick time/holiday pay, free Black Card membership, a 401(k) retirement savings plan, employee perks, and participation in team-building events.

What kind of environment can I expect at Planet Fitness?

You can expect a supportive and engaging environment that emphasizes health and wellbeing, where everyone feels like they belong and is part of a Judgement Free Zone®.

Is there an age requirement for this position?

Yes, applicants must be 18 years of age or older to apply for the Front Desk Associate position.

Are employees required to follow health and safety protocols?

Yes, every team member is responsible for contributing to a safe and healthy workplace by following applicable policies and protocols and reporting any unsafe conditions.

The Judgement Free Zone®

Travel & Leisure
Industry
501-1000
Employees
1997
Founded Year

Mission & Purpose

Planet Fitness is a fitness centre chain that offers affordable and accessible gym memberships, focusing on providing a welcoming and non-intimidating environment for people of all fitness levels. Their ultimate mission is to enhance people's lives by promoting health and fitness in a supportive and judgment-free space. Planet Fitness's purpose is to create a community where everyone feels comfortable working out, thereby encouraging regular exercise and contributing to the overall well-being of their members.