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Front Desk Associate

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Planet Fitness

Sep 20

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be 18+, have 6-12 months customer service experience, be CPR/AED certified, lift up to 75 lbs, and handle cleaning tasks while communicating effectively.
  • You will greet members, assist with inquiries, handle membership functions, promote a supportive environment, and maintain cleanliness and safety in the club.

Requirements

  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
  • Continual standing and moving throughout the club to accomplish tasks during shift
  • Continual communicating in person or on the phone to exchange information during shift
  • Must be able to lift up to 75 pounds
  • Will encounter toxic chemicals during shift
  • Frequent cleaning and sanitizing of equipment and facilities
  • Moving self in different positions, including bending and twisting, to accomplish tasks

Responsibilities

  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

FAQs

What is the primary responsibility of a Front Desk Associate at Planet Fitness?

The primary responsibility of a Front Desk Associate is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

What qualifications are required to apply for this position?

Applicants should have 6-12 months of experience in a customer service environment, must be 18 years of age or older, be willing to become CPR/AED Certified (training provided), and possess basic computer proficiency.

What characteristics do you look for in a candidate for this role?

Ideal candidates should exhibit a positive attitude, a passion for delivering exceptional member experiences, reliability, strong communication skills, and the ability to inspire and motivate others.

Are there opportunities for advancement within the company?

Yes, Planet Fitness offers a supportive environment with a culture focused on growth, which includes opportunities for career advancement.

Will I need to lift anything as part of my job?

Yes, Front Desk Associates must be able to lift up to 75 pounds as part of their physical demands.

What type of training is provided for new hires?

New hires will undergo online and hands-on training that covers customer service techniques, club policies, and CPR/AED certification.

Are there employee benefits available?

Yes, full-time employees are eligible for medical, dental, and vision insurance, vacation/sick time, a 401(k) retirement savings plan, and various employee perks and discounts.

Do I need to work on weekends or holidays?

Yes, the role may require working on weekends or holidays as part of providing consistent member support.

Is the work environment supportive of health and safety practices?

Yes, every team member is responsible for contributing to a safe and healthy workplace and is expected to follow health and safety policies.

How are member concerns handled if a Front Desk Associate cannot resolve them?

If a Front Desk Associate cannot resolve a member's concern, they are responsible for escalating the issue to a Manager for further assistance.

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Planet Fitness

The Judgement Free Zone®

Travel & Leisure
Industry
501-1000
Employees
1997
Founded Year

Mission & Purpose

Planet Fitness is a fitness centre chain that offers affordable and accessible gym memberships, focusing on providing a welcoming and non-intimidating environment for people of all fitness levels. Their ultimate mission is to enhance people's lives by promoting health and fitness in a supportive and judgment-free space. Planet Fitness's purpose is to create a community where everyone feels comfortable working out, thereby encouraging regular exercise and contributing to the overall well-being of their members.