FAQs
What is the primary responsibility of a Front Desk Associate at Planet Fitness?
The primary responsibility of a Front Desk Associate is to provide superior customer service to members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
What qualities should a Front Desk Associate possess?
A Front Desk Associate should exhibit a positive attitude, have a passion for customer service, be punctual and reliable, communicate effectively, show integrity and respect, and inspire and motivate others.
Is previous customer service experience required for this role?
While not strictly required, 6-12 months of experience in a customer service environment is preferred for the Front Desk Associate position.
What qualifications do I need to apply for the Front Desk Associate position?
You need to be 18 years of age or older, have basic computer proficiency, and the ability to pass a background check. Additionally, you must be willing to become CPR/AED certified, with training provided by Planet Fitness.
What types of benefits does Planet Fitness offer to its employees?
Planet Fitness offers benefits including medical, dental, and vision insurance, vacation/sick time/holiday pay, a free Black Card membership, a 401(K) and Roth retirement savings plan, employee perks and discounts, and team-building events.
Are the employees at a franchise location considered employees of PFHQ?
No, employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees.
What kind of cleaning responsibilities do Front Desk Associates have?
Front Desk Associates are responsible for regularly cleaning and sanitizing equipment, spa amenities, and restrooms, as well as addressing cleanliness concerns throughout the club.
Will I receive training for the Front Desk Associate position?
Yes, training will be provided for various responsibilities, including becoming CPR/AED certified and learning about membership functions and club policies.
How does Planet Fitness promote its Judgement Free Zone® culture?
Planet Fitness promotes its Judgement Free Zone® culture by encouraging Front Desk Associates to connect with members on the club floor, offer assistance, and show support in their fitness journeys.
What is the work environment like at Planet Fitness?
The work environment at Planet Fitness is supportive, engaging, and designed to enhance member experiences in a welcoming and judgement-free atmosphere.