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Front Desk Associates, Nomad

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Equinox

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sports & Fitness
  • New York
  • Quick Apply

AI generated summary

  • You need 1+ years in customer service, a high school diploma or equivalent, strong communication skills, and a friendly, professional demeanor. Interest in health or fitness is preferred.
  • You will greet members, scan IDs, answer phones, address concerns, update accounts, maintain a clean workspace, work various shifts, conduct tours, and assist other departments as needed.

Requirements

  • Minimum of 1 year in customer service or related experience
  • High school diploma/GED required or equivalent work experience
  • Reliable, professional, computer literate, energetic, and friendly
  • Preferably interested in health, fitness, and/or sports
  • Must be friendly, vibrant, and outgoing
  • Must be able to effectively communicate in person, via email, and via phone

Responsibilities

  • Professionally greet members and guests
  • Scan membership ID’s upon members entrance
  • Answer phones professionally
  • Respond to member questions, concerns and discrepancies
  • Update members’ accounts if needed
  • Maintain an orderly and clean work area
  • Ability to work opening/closing/mid-day shifts
  • Ability to tour members
  • Provide the highest level of customer service to members, prospective members, and guests
  • Aid other departments with other related tasks

FAQs

What is the job title for this position?

The job title is Front Desk Associate.

What company is hiring for this position?

Equinox Group is hiring for the Front Desk Associate position.

What are the main responsibilities of a Front Desk Associate?

The main responsibilities include greeting members and guests, scanning membership IDs, answering phones, responding to member inquiries, updating member accounts, maintaining a clean work area, and providing high levels of customer service.

What are the qualifications required for this role?

The qualifications include a minimum of 1 year in customer service or related experience, a high school diploma or GED, reliability, professionalism, computer literacy, and friendly demeanor. Interest in health, fitness, or sports is preferred.

What is the pay rate for this position?

The pay rate is $16.00 per hour.

Is prior experience in customer service necessary?

Yes, a minimum of 1 year in customer service or related experience is required for this position.

Is there a need for flexibility in work hours?

Yes, candidates must be able to work opening, closing, and mid-day shifts.

Will I receive any benefits if I am hired for this position?

Yes, employees receive competitive salary and benefits, including a complimentary club membership and perks with Equinox products and services.

Is this position suitable for someone interested in health and fitness?

Yes, candidates with an interest in health, fitness, and/or sports are preferred for this position.

Where can I learn more about career opportunities at Equinox?

More information about career opportunities can be found on the Equinox website at https://careers.equinox.com/.

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Equinox

IT'S NOT FITNESS. IT'S LIFE.

Retail & Consumer Goods
Industry
10,001+
Employees
1999
Founded Year

Mission & Purpose

Equinox is a high-end fitness company that operates luxury health clubs offering a range of services, including personal training, group fitness classes, spa treatments, and wellness programs. Their ultimate mission is to inspire and support their members to achieve their fitness and wellness goals, promoting a holistic approach to health and well-being. The company's purpose is to provide a premium fitness experience that enhances the lives of their members through exceptional facilities, expert staff, and a supportive community.