You should have strong customer service and organizational skills, with 0-2 years of experience preferred. A high school diploma or equivalent is required; experience with multiple phone lines is a plus.

You will provide customer service, manage phone calls, schedule appointments, maintain records, check order status, keep the reception area organized, and handle mail and supplies.

Customer Relations

People, HR & Administration

Woodbridge, VA

America's Best Contacts & Eyeglasses offers affordable eye care solutions, including eye exams, contact lenses, and eyewear. Their mission is to provide high-quality, cost-effective vision care and products to improve their customers' visual health. Their purpose is to ensure accessible and affordable eye care services, helping people maintain clear vision and eye health.

Retail & Consumer Goods

America's Best Contacts & Eyeglasses

IT'S NOT JUST A BETTER DEAL. IT'S AMERICA'S BEST.®

Company DescriptionAmerica's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed!Job Description What would you do? – The Specifics<ul><li>Ensures high quality customer service while following all safety protocols.</li><li>Ensures a smooth flow of customers through the store.</li><li>Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.</li><li>Processes and understands managed care plans while obtaining document information from the insurance company as needed.</li><li>Provides customers basic and accurate information.</li><li>Schedules and confirms appointments, follow-up visits and classes.</li><li>Files all patient records daily and pulls patient files for the next day's appointments.</li><li>Checks order status and notifies customers when orders are in or of any delays.</li><li>Keeps reception area tidy and presentable with all necessary materials.</li><li>Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.</li><li>Participates in regularly scheduled mandatory communication meetings.</li></ul>Qualifications Are you the right fit? – The Suitable Talent<ul><li>Experience as a Receptionist, Front Office Representative or similar role preferred but not required.</li><li>0-2 years related experience or training preferred.</li><li>Experience handling multiple phone lines preferred.</li><li>Strong customer service skills required</li><li>Strong organizational skills required</li></ul> Education: High School Diploma or equivalent.Additional Information Taking care of our peopleWe understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.Please see our website www.nationalvision.com to learn more.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Company DescriptionAmerica's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday we’re closed!Job Description What would you do? – The SpecificsEnsures high quality customer service while following all safety protocols.Ensures a smooth flow of customers through the store.Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.Processes and understands managed care plans while obtaining document information from the insurance company as needed.Provides customers basic and accurate information.Schedules and confirms appointments, follow-up visits and classes.Files all patient records daily and pulls patient files for the next day's appointments.Checks order status and notifies customers when orders are in or of any delays.Keeps reception area tidy and presentable with all necessary materials.Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.Participates in regularly scheduled mandatory communication meetings.Qualifications Are you the right fit? – The Suitable TalentExperience as a Receptionist, Front Office Representative or similar role preferred but not required.0-2 years related experience or training preferred.Experience handling multiple phone lines preferred.Strong customer service skills requiredStrong organizational skills required Education: High School Diploma or equivalent.Additional Information Taking care of our peopleWe understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.Please see our website www.nationalvision.com to learn more.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Front Desk Receptionist - America's Best Contacts & Eyeglasses

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 Company Description
 America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.
 For more details about America's Best, visit AmericasBest.com.
 At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.
 As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.
 How would you like Sundays off? Yes, every Sunday we’re closed!
 Job Description
 What would you do? – The Specifics
 <ul>
 <li>Ensures high quality customer service while following all safety protocols.</li>
 <li>Ensures a smooth flow of customers through the store.</li>
 <li>Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.</li>
 <li>Processes and understands managed care plans while obtaining document information from the insurance company as needed.</li>
 <li>Provides customers basic and accurate information.</li>
 <li>Schedules and confirms appointments, follow-up visits and classes.</li>
 <li>Files all patient records daily and pulls patient files for the next day's appointments.</li>
 <li>Checks order status and notifies customers when orders are in or of any delays.</li>
 <li>Keeps reception area tidy and presentable with all necessary materials.</li>
 <li>Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.</li>
 <li>Participates in regularly scheduled mandatory communication meetings.</li>
 </ul>
 Qualifications
 Are you the right fit? – The Suitable Talent
 <ul>
 <li>Experience as a Receptionist, Front Office Representative or similar role preferred but not required.</li>
 <li>0-2 years related experience or training preferred.</li>
 <li>Experience handling multiple phone lines preferred.</li>
 <li>Strong customer service skills required</li>
 <li>Strong organizational skills required</li>
 </ul>
 Education: High School Diploma or equivalent.
 Additional Information
 Taking care of our people
 We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.
 Please see our website www.nationalvision.com to learn more.
 <div></div>
 We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
</div>

Front Desk Receptionist

Requirements

Responsibilities

FAQs

What are the primary responsibilities of a Front Desk Receptionist at America's Best?

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America's Best Contacts & Eyeglasses

Mission & Purpose