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Front Desk Receptionist

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America's Best Contacts & Eyeglasses

Sep 13

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Customer Relations
  • McKinney

Requirements

  • Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required
  • Strong organizational skills required
  • Education: High School Diploma or equivalent.

Responsibilities

  • Ensures high quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides customers basic and accurate information.
  • Schedules and confirms appointments, follow-up visits and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.

FAQs

What are the primary responsibilities of a Front Desk Receptionist at America's Best?

The primary responsibilities include greeting customers, managing patient records, scheduling appointments, handling incoming phone calls, providing customer service, and keeping the reception area tidy.

Is previous experience required for this position?

Experience as a Receptionist, Front Office Representative, or a similar role is preferred but not required. We welcome candidates with 0-2 years of related experience or training.

What are the working hours for this position?

The position typically includes regular working hours, and notably, we are closed every Sunday, allowing for a guaranteed day off.

What qualifications do I need to apply for this job?

A high school diploma or equivalent is required, along with strong customer service and organizational skills. Experience handling multiple phone lines is preferred but not mandatory.

Are there opportunities for professional growth within the company?

Yes, National Vision provides training programs and access to educational courses, along with numerous opportunities for promotions from within the organization.

What kind of benefits does National Vision offer to its employees?

National Vision offers a comprehensive benefits package that includes health and dental insurance, 401k retirement savings with company match, paid personal time off, paid company holidays, parental leave, and an employee eyewear discount, among other benefits.

How is the process for scheduling and confirming appointments managed?

The Front Desk Receptionist is responsible for scheduling and confirming appointments, follow-up visits, and classes, ensuring accurate and timely communication with customers.

What is the company culture like at America's Best?

America's Best values teamwork and strives to create a supportive environment for employees, emphasizing financial health, security, and opportunities for long-term career fulfillment.

How should I apply for this position?

Interested candidates should visit the National Vision website to learn more and submit their applications through the appropriate channels provided there.

Is training provided for new employees?

Yes, National Vision offers training programs for new employees to ensure they are well-equipped to succeed in their roles.

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America's Best Contacts & Eyeglasses

IT'S NOT JUST A BETTER DEAL. IT'S AMERICA'S BEST.®

Retail & Consumer Goods
Industry
5001-10,000
Employees
1978
Founded Year

Mission & Purpose

America's Best Contacts & Eyeglasses offers affordable eye care solutions, including eye exams, contact lenses, and eyewear. Their mission is to provide high-quality, cost-effective vision care and products to improve their customers' visual health. Their purpose is to ensure accessible and affordable eye care services, helping people maintain clear vision and eye health.