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Front of House Receptionist

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Royal National Orthopaedic Hospital (RNOH) NHS Trust

2mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must provide a warm welcome, manage calls, schedule appointments, maintain data quality, support operations, and use computer systems for patient information efficiently.
  • You will welcome patients, manage inquiries, schedule appointments, maintain data quality, prepare consulting rooms, support operations, and assist with billing and administrative tasks.

Requirements

  • Provide a warm and professional welcome to all patients, visitors, and staff, ensuring a positive first impression of the Private Care Department.
  • Handle incoming calls and face-to-face inquiries efficiently, directing them to the appropriate departments or individuals.
  • Manage the reception area, ensuring it is clean, tidy, and well-organised at all times.
  • Schedule and confirm appointments, ensuring all relevant information is accurately recorded and communicated.
  • Maintain high standards of data quality, ensuring all patient information is entered promptly and accurately.
  • Prepare and distribute daily schedules to relevant parties.
  • Act as the point of contact for patient information and ensure compliance with all relevant regulations and standards.
  • Prepare and maintain the consulting rooms ahead of outpatient clinics.
  • Support the Private Care Head of Operations in maintaining a high-quality service.
  • Provide cross-cover for absent administrative colleagues as required.
  • Manage the timely export of charge sheets to Private Care’s outsourced billing provider.
  • Use computerised patient management systems to collect, retrieve, and enter patient data, ensuring timely updates and communication of any changes.
  • Participate in ad hoc projects and tasks as required.

Responsibilities

  • Provide a warm and professional welcome to all patients, visitors, and staff, ensuring a positive first impression of the Private Care Department.
  • Handle incoming calls and face-to-face inquiries efficiently, directing them to the appropriate departments or individuals.
  • Manage the reception area, ensuring it is clean, tidy, and well-organised at all times.
  • Schedule and confirm appointments, ensuring all relevant information is accurately recorded and communicated.
  • Maintain high standards of data quality, ensuring all patient information is entered promptly and accurately.
  • Prepare and distribute daily schedules to relevant parties.
  • Act as the point of contact for patient information and ensure compliance with all relevant regulations and standards.
  • Prepare and maintain the consulting rooms ahead of outpatient clinics.
  • Support the Private Care Head of Operations in maintaining a high-quality service.
  • Provide cross-cover for absent administrative colleagues as required.
  • Manage the timely export of charge sheets to Private Care’s outsourced billing provider.
  • Use computerised patient management systems to collect, retrieve, and enter patient data, ensuring timely updates and communication of any changes.
  • Participate in ad hoc projects and tasks as required.

FAQs

What is the main responsibility of the Front of House Receptionist?

The main responsibility of the Front of House Receptionist is to provide a warm and professional welcome to all patients, visitors, and staff, ensuring a positive first impression of the Private Care Department.

How should incoming calls and inquiries be handled?

Incoming calls and face-to-face inquiries should be handled efficiently by directing them to the appropriate departments or individuals.

What are the expectations regarding the reception area?

The reception area must be clean, tidy, and well-organised at all times to maintain a professional appearance.

How are appointments managed?

Appointments are scheduled and confirmed, ensuring all relevant information is accurately recorded and communicated to the parties involved.

What standards must be maintained regarding patient information?

High standards of data quality must be maintained, ensuring all patient information is entered promptly and accurately.

What additional responsibilities does the Front of House Receptionist have?

Additional responsibilities include preparing and distributing daily schedules, acting as a point of contact for patient information, preparing consulting rooms, and providing cross-cover for absent colleagues as required.

What system is used for managing patient data?

Computerised patient management systems are used to collect, retrieve, and enter patient data, ensuring timely updates and communication of changes.

Who can be contacted for further details or informal visits related to this position?

For further details or informal visits, you can contact Chanaide Butler, Head of Operations and Administration, via email at Chanaide.butler3@nhs.net or by telephone at 0208 909 5114.

Is there an opportunity for career progression in this role?

Yes, there is a strong foundation for education, training, and career progression within the RNOH, as part of their commitment to staff development.

Where is the Royal National Orthopaedic Hospital located?

The RNOH covers two sites, one in central London and one in Stanmore, which includes the recently opened Stanmore Building, a new inpatient facility.

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Royal National Orthopaedic Hospital (RNOH) NHS Trust

The RNOH is the largest orthopaedic hospital in the UK, and is regarded as a leader in this field worldwide

Science & Healthcare
Industry
1001-5000
Employees
1905
Founded Year

Mission & Purpose

The Royal National Orthopaedic Hospital (RNOH) provides specialized orthopedic and musculoskeletal care. Their mission is to deliver exceptional patient care through world-class clinical services, research, and education. They are dedicated to advancing orthopedic treatments and improving patients' quality of life by offering innovative, evidence-based medical solutions and support.