Front of House Team Member

GDK (German Doner Kebab)

Aug 5, 2024

Applications are closed

Job
Full-time
Entry Level
London

Requirements

Here Is What You Need
Restaurant Team Member Front of house:
Our Guest is first in everything we do.
Have a positive “can do” attitude.
Assist guests in choosing meals and drinks and providing additional up-sell information.
Process guests’ orders through the POS system.
Deliver orders to the kitchen and assist in preparing and packing food and beverages.
Ensure that the portion of food being packed or served looks appealing.
Promote additional food items to compliment the guest experience & increase sales.
Process sales, provide guests with receipts and deliver food.
Greets EVERY guest in a genuine and warm manner.
Answer the telephone and deal with an enquiry.
Assemble and package orders to the brand standard.
Keep all guest areas clean, sanitary, and tidy.
Ensure that all orders are fully complete and ready to be received by the guest.
Work to Brand standards and deliver exceptional guest service.
Key Skills & Knowledge Needed For The Job
Has the ability to speak clearly and listen attentively to guests and other team members.
Has the ability to maintain a clean & smart appearance.
Displays a positive and enthusiastic approach to all tasks.
Exhibits a cheerful and helpful attitude, and always provides excellent guest care.
Adapts to changing business volume levels with a sense of urgency.
Can demonstrate a complete understanding of the menu & Allergens.
Be able to follow instructions to achieve brand standards (The GDK way).
Ability to fill in daily paperwork in line with GDK standards.
Maintain the ability to be cross trained in all areas of the kitchen and front counter.
Believes and cares for exceptional guest service and impeccable standards.

Responsibilities

You will support and work as part of a team to deliver exceptional food quality, outstanding guest care and amazing service
Your role is very important to us here at GDK as you be the driving force of helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and they will want to return to us
Our Guest is first in everything we do
Have a positive “can do” attitude
Assist guests in choosing meals and drinks and providing additional up-sell information
Process guests ‘orders through the POS system
Deliver orders to the kitchen and assist in preparing and packing food and beverages
Ensure that the portion of food being packed or served looks appealing
Promote additional food items to compliment the guest experience & increase sales
Process sales, provide guests with receipts and deliver food
Greets EVERY guest in a genuine and warm manner
Answer the telephone and deal with an enquiry
Assemble and package orders to the brand standard
Keep all guest areas clean, sanitary, and tidy
Ensure that all orders are fully complete and ready to be received by the guest
Work to Brand standards and deliver exceptional guest service

FAQs

What is the role of a Front of House Team Member at German Doner Kebab?

The Front of House Team Member supports the team by delivering exceptional food quality, outstanding guest care, and amazing service while ensuring every guest has a great experience.

What qualities are we looking for in a candidate?

We are looking for candidates who have a positive "can do" attitude, excellent communication skills, a cheerful demeanor, and a commitment to providing exceptional guest care.

Do I need prior experience in the restaurant industry?

While prior experience is beneficial, it is not mandatory. We value enthusiasm and a willingness to learn.

What are the key responsibilities of this position?

Key responsibilities include greeting guests, processing orders, assisting with meal selections, maintaining cleanliness, packaging food, promoting additional items, and ensuring exceptional guest service.

Is there a possibility for career advancement at GDK?

Yes! Working for GDK offers a full Career Pathway, with fantastic progression opportunities for dedicated team members.

Will I be required to work weekends and holidays?

Yes, availability to work weekends and holidays may be required, as those are typically peak times in the restaurant industry.

What training will I receive if hired?

You will receive comprehensive training to understand brand standards, menu knowledge, allergens, and exceptional guest service practices.

Is there a dress code for Front of House Team Members?

Yes, maintaining a clean and smart appearance is part of the job requirements.

How do I handle guest inquiries over the phone?

You will be trained to answer telephone inquiries professionally and provide the necessary information or assistance as per brand standards.

What is the process for handling and processing guest orders?

You will be trained to process guest orders through the POS system, ensure accuracy, and package orders in alignment with GDK standards.

GDK (German Doner Kebab)

Kebabs. Done Right.

Retail & Consumer Goods

Industry

1001-5000

Employees

2011

Founded Year

Mission & Purpose

German Doner Kebab (GDK) is a fast-casual restaurant brand that is revolutionizing the traditional kebab by offering a premium, high-quality dining experience. Positioned within the rapidly growing Mediterranean food sector, GDK stands out with its focused menu that emphasizes quality, consistency, and innovation. Using only the best ingredients, including lean meats imported from Germany and fresh, locally sourced vegetables, each order is freshly prepared to ensure an exceptional customer experience. With a vision to become one of the top fast-casual brands globally, GDK is rapidly expanding its presence across the UK, Europe, the Middle East, and North America.