Front of House UK - Team Member

Zizzi Restaurants

2mo ago

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
London

AI generated summary

You should be passionate about food, provide excellent customer service, work well in a team, embrace Zizzi values, and be ready to create great dining experiences.
You will support the restaurant team, share menu knowledge with customers, ensure great service, maintain a fabulous environment, and uphold customer service standards for a memorable experience.

Requirements

Job Posting: Calling all Pizza lovers!!.......(Pasta lovers are welcome too)
Front of House Team Member up to £11.44 per hour plus tronc and benefits
As part of the Front of House team you could be greeting customers at the door, making cocktails on the bar, delivering picture perfect dishes to table or guiding the customer through their dining experience. You love to share what your favourite dish is and to find ways to make every visit personal to every customer.
What You'll Get
* Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
* Never go hungry with free & heavily discounted menu on shift
* Get rewarded by your customers with a generous tronc system
* Wagestream available to instantly access earned wages
* Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
* Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips
* Need some support? We have a free Employee Assistance Programme with access to GPs and wellbeing support
* Time for a break with 28 days holiday (pro rata)
* Plenty of opportunity to develop and progress your career if that's what you want
* Plan for the future with Company pension contributions
* Look the part with Zizzi branded T-Shirts and aprons provided
What will you be doing? Here's a taster:
* Supporting the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
* Being passionate about our food and knowing the menu inside out and sharing this with our customers.
* Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.
* Playing a part in making sure that your restaurant is Looking Fabulous at all times and is hitting the mark set out in our policies, processes and guidelines.
* Living and breathing the key ingredients of the Zizzi customer service journey, ensuring all of our customers have a Great Time, every time.
And you do all that through our Zizzi Values - its what matters to us
Growth - You aim to be better than yesterday. We're on a constant journey to be better, so we seek growth as a team, in our business and in the ways we contribute to the world.
Individuality - You celebrate the differences. We take pride in what makes us special, and encourage everyone to be the best version of themselves whoever they are.
Drive - You make it happen. We adapt to the challenges of today, avoiding cutting corners, and motivate everyone to strive for more.
Togetherness - You want to be part of more. We always have each other's backs, embracing the challenges as much as the great times.
Fun - You enjoy the everyday. As much as we take our goals seriously, we don't take ourselves seriously.
We are Zizzi. At Zizzi we are a family. It's never me, always we. Customers included.

Responsibilities

Supporting the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
Being passionate about our food and knowing the menu inside out and sharing this with our customers.
Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.
Playing a part in making sure that your restaurant is Looking Fabulous at all times and is hitting the mark set out in our policies, processes and guidelines.
Living and breathing the key ingredients of the Zizzi customer service journey, ensuring all of our customers have a Great Time, every time.

FAQs

What is the hourly pay for the Front of House Team Member position?

The hourly pay for the Front of House Team Member position is up to £11.44 per hour, plus tronc and benefits.

Are there any discounts on meals for employees?

Yes, employees receive 50% off at Zizzi & ASK Italian, including drinks, and free & heavily discounted menu options during shifts.

Is there an opportunity for career development?

Yes, there are plenty of opportunities to develop and progress your career if that’s what you desire.

What are the holiday benefits for employees?

Employees receive 28 days of holiday (pro rata).

Can employees access their earned wages instantly?

Yes, employees can access earned wages instantly through the Wagestream service.

What type of support is available for employees' wellbeing?

We offer a free Employee Assistance Programme that provides access to GPs and wellbeing support.

Are there any required uniforms for the job?

Yes, Zizzi branded T-Shirts and aprons are provided for employees.

What qualities does Zizzi value in its employees?

Zizzi values Growth, Individuality, Drive, Togetherness, and Fun in its employees.

What is the work environment like at Zizzi?

The work environment at Zizzi is aimed at being a family-oriented community where teamwork and customer satisfaction are top priorities.

Is experience in the restaurant industry required for this position?

While previous experience in the restaurant industry may be beneficial, it is not explicitly stated as a requirement for this position.

Zizzi Restaurants

Individually Italian.

Retail & Consumer Goods

Industry

1001-5000

Employees

1999

Founded Year

Mission & Purpose

Zizzi is not just in the business of food. It’s not just lunch, not just dinner. We are in the business of creating magic and memories for our customers, beyond just a meal. At Zizzi we don’t do good times, only Great Times. That’s our secret sauce. Zizzi is something special and we want our customers to feel that way too. Back in 1999 we opened the doors of our first ever Zizzi restaurant. Our philosophy was simple: every time you dine with us, it should be for great Italian inspired food in an environment designed by individual touches unique to the surrounding area. Today we have over 130 restaurants based in the UK and Republic of Ireland, but our philosophy remains the same. Our people, food, service and the prime locations make Zizzi the perfect place for good friends and family to come together and have a Great Time.