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Front Office Agent

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Cycas Hospitality

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You need front office experience, OPERA knowledge (preferred), enthusiasm, teamwork spirit, English proficiency, a valid NL work permit, and availability for shifts, including weekends and holidays.
  • You will greet guests, manage check-ins/outs, process payments, handle inquiries, support team communication, run reports, and maintain a strong knowledge of the local area to enhance guest experiences.

Requirements

  • Front Office experience
  • OPERA knowledge is an advantage
  • Enthusiasm & a true team player
  • Friendly and service oriented
  • A valid residence and working permit for the Netherlands is required
  • English speaking: Dutch is not mandatory
  • Willing to work different shifts, including weekends & holidays

Responsibilities

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast / evening reception areas
  • Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specification
  • To display a pro-active and innovative approach to skills and standards
  • Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
  • Actively communicate positively and effective between the reception team and the housekeeping team
  • Have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
  • To be able to act with initiative, planning and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
  • To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.

FAQs

What experience is required for the Front Office Agent position?

Front Office experience is required for this position.

Is knowledge of OPERA necessary for this role?

Knowledge of OPERA is an advantage but not mandatory.

What languages do I need to speak for this position?

English is required, while Dutch is not mandatory.

Will I need to work on weekends and holidays?

Yes, you should be willing to work different shifts, including weekends and holidays.

What is the salary range for the Front Office Agent position?

The salary range is according to Horeca CAO.

How many holiday days do Front Office Agents receive?

Front Office Agents receive 25 holiday days.

Do you offer any meal options for staff?

Yes, warm meals are available on property for staff.

Is there a recruitment bonus for bringing in new employees?

Yes, there is a recruitment bonus of (gross) €1000,- when you bring in a new Cycadette, subject to certain conditions.

What kind of benefits does the company provide for personal development?

The company offers great Learning & Development opportunities, including an introduction program and ongoing eLearnings.

Are there opportunities for career growth within the company?

Yes, there are growth opportunities within your hotel and within Cycas, including the option to move internally to different brands.

Will I receive any travel discounts?

Yes, you will receive travel discounts for yourself, friends, and family at Cycas Hospitality and Radisson Properties.

Do staff enjoy discounts on food and beverages?

Yes, staff receive a 50% discount on food and beverages at most Cycas properties.

What can I expect after my first year of employment?

After your first year of employment, you will receive a complimentary voucher for a one-night stay at a Cycas brand.

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Cycas Hospitality

Europe's leading hotel management company

Consulting
Industry
1001-5000
Employees
2008
Founded Year

Mission & Purpose

Cyca Hospitality is a consultancy firm specializing in the hospitality industry. They provide strategic advice and operational support to enhance the performance of hotels, restaurants, and other hospitality businesses. Their mission is to deliver tailored solutions that drive growth, improve service quality, and optimize operational efficiency, ensuring clients achieve their business objectives and exceed guest expectations.