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Front Office Agent (m/f/d)

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You have customer service experience, ideally in hotel front desk roles, possess high service standards, are reliable and flexible, and speak/write good German and English.
  • You will warmly welcome guests, manage check-in/check-out, provide local tips, and ensure effective communication among hotel departments.

Requirements

  • You bring experience in customer service, with a background in hotel front desk or other front-facing roles, and your friendly smile and energetic attitude make every guest’s visit unforgettable!
  • You have the highest standards of quality and service, work independently and are a host from the bottom of your heart
  • As a team player, you are reliable and flexible
  • You have good German & English speaking & writing skills

Responsibilities

  • As a host, you warmly welcome our guests
  • You carry out the check-in/check-out of our guests
  • You give our guests insider tips for Berlin and the surrounding area
  • You ensure an active flow of communication between all departments of the hotel

FAQs

What is the job title for the position being advertised?

The job title is Front Office Agent (m/f/d).

Where is the job located?

The job is located at the Sir Savigny Hotel in Berlin.

What kind of personality traits are preferred for this position?

The ideal candidate should have a friendly smile, an energetic attitude, and the ability to warmly welcome guests, making their visit unforgettable.

What are the primary responsibilities of the Front Office Agent?

The primary responsibilities include welcoming guests, carrying out check-in and check-out procedures, providing insider tips for Berlin, and ensuring effective communication between hotel departments.

What qualifications or experience are required for this position?

Candidates should have experience in customer service, preferably in hotel front desk or other front-facing roles, along with good German and English speaking and writing skills.

Are there any language requirements for this role?

Yes, candidates should have good German and English speaking and writing skills.

What types of benefits are offered for this position?

Benefits include a great working environment, vacation bonus, subsidized BVG ticket, an additional day off for your birthday, corporate benefits website access, and employee discounts in all hotels and restaurants of the Sircle Collection and The Entourage Group.

How can applicants submit their application?

Applicants can submit their CV through the apply button provided in the job posting.

Is teamwork emphasized in this role?

Yes, teamwork is emphasized, and the candidate is expected to be a reliable and flexible team player.

What is the culture like in the workplace?

The workplace culture is described as international, fun, and dynamic.

A collection of creative hospitality brands located in Europe’s most inspiring neighborhoods.

Travel & Leisure
Industry
501-1000
Employees
2011
Founded Year

Mission & Purpose

Sircle Collection is a hospitality management company that operates a collection of boutique hotels, restaurants, and bars across various cities in Europe. Known for their distinctive style and personalised service, Sircle Collection offers unique experiences that blend modern design, comfort, and local culture. Their properties aim to create memorable stays by focusing on thoughtful details, high-quality amenities, and curated guest experiences. The company’s ultimate mission is to redefine hospitality by combining creative spaces with exceptional service. Their purpose is to provide travellers with enriching and authentic experiences that resonate on a personal level, making each stay feel special and unique.