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Front Office Agent / Rezeptionist (m/w/d)

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Radisson Hotel Group

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Frankfurt

AI generated summary

  • You have experience at the reception (preferred), speak German and English, adapt quickly to IT systems, are a team player, solution-oriented, and passionate about positively impacting others.
  • You will provide exceptional service at the reception, ensuring smooth workflows, addressing guest concerns, and managing all aspects of their experience from check-in to check-out.

Requirements

  • Erfahrungen an der Rezeption sind von Vorteil, aber kein Must-Have
  • Du sprichst Deutsch und Englisch
  • Du kannst dich schnell in die Nutzung von IT-Systemen einfinden
  • Du bist ein Team Player und möchtest Teil eines Teams sein, das hart arbeitet, sich gegenseitig unterstützt und dabei auch den Spaß nicht zu kurz kommen lässt
  • Du bist lösungsorientiert und stellst dich jeder Herausforderung
  • Du brennst dafür, einen positiven Einfluss auf deine Mitmenschen zu haben – sowohl auf Gäste als auch auf deine Mitarbeiter

Responsibilities

  • Du arbeitest im Herzstück unseres Hauses – unserer erstklassigen Rezeption – und stellst als Teil des Teams sicher, dass unsere Gäste von der Ankunft bis hin zur Abreise jederzeit außergewöhnlichen Service erhalten
  • Du trägst zum optimalen Arbeitsablauf der Rezeption bei und gewährleistest mit dem Team die Erfüllung aller Aspekte der Guest Experience
  • Du zeigst Geduld und Empathie und reagierst schnell auf Gästeanliegen
  • Du kümmerst dich nicht nur um Check-In und Check-Out, sondern um alles, was dazwischen liegt

FAQs

What is the job title for this position?

The job title is Front Office Agent / Rezeptionist (m/w/d).

Where is the job located?

The job is located at the Park Inn by Radisson Frankfurt Airport.

What is the main responsibility of a Front Office Agent?

The main responsibility is to ensure that guests receive exceptional service from arrival to departure while working at the reception.

Is previous experience at a reception required?

Previous experience at a reception is beneficial but not a must-have.

What languages do I need to speak for this position?

You need to be fluent in German and English.

Are there opportunities for training and development?

Yes, there are individual training and development opportunities available in the in-house Radisson Academy.

Do you offer benefits for employees?

Yes, the benefits include a permanent employment contract, employee discounts, free meals in the staff restaurant, and housing support for new employees relocating from other cities, among others.

What type of work environment can I expect?

You can expect a diverse and open team environment with regular team events and a focus on supporting each other while having fun.

Is the position full-time or part-time?

The job description does not specify, but it typically implies full-time employment as part of the hotel's operations.

How can I apply for the position?

You can apply by submitting your application as instructed in the job listing.

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Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.