Logo of Huzzle

Home

Matches

Explore

Manage

Front Office Host

image

Hilton

Yesterday

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have customer service experience, a high school diploma, strong communication skills, good grooming, cash handling experience, IT proficiency, and the ability to work independently and in a team.
  • You will ensure efficient guest check-in/out, provide excellent customer service, maximize room occupancy, and comply with security and health regulations while assisting other departments as needed.

Requirements

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Previous experience in cash handling

Responsibilities

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

FAQs

What are the main responsibilities of a Front Office Host?

A Front Office Host provides reception services for guests, including check-in and check-out, completing audit procedures, handling guest queries, maximizing room occupancy, and maintaining excellent customer service throughout the guest experience.

What qualifications are needed to be a Front Office Host?

A high school certificate or equivalent is required, along with previous experience in a customer-focused industry, good communication skills, and a commitment to delivering high-quality customer service.

Is prior cash handling experience necessary for this position?

While not mandatory, previous experience in cash handling is considered advantageous for the role of Front Office Host.

What skills are important for a Front Office Host?

Important skills for a Front Office Host include a positive attitude, excellent grooming standards, the ability to work independently and collaboratively within a team, and a competent level of IT proficiency.

What type of training is provided for Front Office Hosts?

Front Office Hosts are expected to attend appropriate training courses when required and may assist with training and development efforts for the Night Team.

How important is customer service in this role?

Delivering a high level of customer service is crucial for a Front Office Host, as they contribute to the first impressions of guests and overall guest satisfaction.

What is Hilton's vision for its team members?

Hilton's vision is "to fill the earth with the light and warmth of hospitality," which unites the team in creating remarkable hospitality experiences for guests around the world.

Are there opportunities for career growth at Hilton?

Yes, Hilton offers various career development and training opportunities, allowing team members to grow and advance within the company.

Are Front Office Hosts required to comply with hotel regulations?

Yes, Front Office Hosts must comply with hotel security, fire regulations, and all health and safety legislation as part of their responsibilities.

image

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay